Application Analyst/Trainer II - Epic Professional Billing

At Singing River Health System, caring isn’t just part of the job — it’s in our DNA. Whether we’re saving lives, supporting behind the scenes, or showing up for our community, we bring the energy, heart, and hustle every single day.

About the role

The Application Analyst II has intermediate to advanced knowledge of each appropriate application and serves as a bridge between vendors, end users, and team members. The Analyst II conducts regular day-to-day communication with internal teams, application vendors, clinical and business representatives, as well as subject matter experts to tailor the different system(s) to fit the organization's needs. He/She assists in performing in-depth analysis of workflows, data collection, report details, and other technical issues associated with the use of different applications as needed. The Analyst II is a support contact and works with other members of the team in coordinating efforts and status updates with end users and operational stakeholders.

Responsibilities

• Serve as a bridge between vendors, end users, and team members for application support and customization.
• Conduct day-to-day communication with internal teams, vendors, clinical and business representatives, and subject matter experts.
• Perform in-depth analysis of workflows, data collection, report details, and technical issues related to applications.
• Support and coordinate efforts with end users and operational stakeholders.
• Design and execute software solutions to solve business or clinical problems.
• Participate in a rotating on-call schedule with other members of the Epic team.
• Travel out of state for education purposes and within the SRHS service area as needed.

Requirements

• High school diploma or equivalent required.
• Bachelor’s Degree in computer science, mathematics, a clinically related field, or equivalent experience may be considered.
• Current certifications in Epic applications; must maintain Epic certification(s) including completion of required training.
• Minimum of two (2) years’ experience in developing, implementing, operating, or maintaining information systems in an integrated healthcare delivery system, including hospitals and/or clinic settings.
• Previous installation experience with healthcare systems databases and interfaces in hospitals/clinic settings or with a healthcare system vendor.
• Managed project management or project execution experience on small to medium projects.
• Intermediate knowledge of various computer software applications (MS Outlook, Word, Excel, Access, PowerPoint, Visio).
• Valid driver’s license as job may require travel throughout the SRHS service area.

Skills

• Thorough understanding of workflows to design and execute software solutions.
• Keen mental faculties, assessment, and decision-making abilities.
• Strong communication and enunciation skills for in-person and telephone interactions.
• Emotional stability to handle high-stress levels.
• Ability to work under pressure, meet deadlines, and adapt quickly in a fast-paced environment.
• Ability to work independently and as part of a team.
• Combination of intermediate to complex analytical, clinical, financial, and administrative abilities.

Physical Demands

• Moderately sedentary work: involves sitting with regular movement about the office, facility, and travel within the SRHS service area.
• Exerting negligible force frequently to lift, carry, push, pull, or move objects, including the human body.
• Repetitive motions: substantial movements of wrists, hands, and/or fingers while operating office equipment.
• Ability to perceive sound at normal speaking levels with or without correction.
• Close visual acuity to shift focus between computer monitors and printed materials.
• Ability to remain active for extended periods without undue fatigue.
• Flexible work hours and participation in a rotating on-call schedule.

Schedule

Monday–Friday, 8:00 AM–4:30 PM CST.

Location

Remote in Alabama, Florida, Georgia, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, Texas, or on-site at Singing River Pascagoula Hospital.