Application Analyst – Student Information Systems

About the role

Indian River State College is seeking a dynamic and experienced Ellucian Banner Subject Matter Expert to support the institution's student information systems ERP.

Responsibilities

• Serve as the primary liaison between Information Technology and functional departments, ensuring effective communication and translating user-reported issues into actionable technical solutions or configuration updates.
• Work closely with admissions, Registrar, Financial Aid, and Academic advising to understand operational needs and align system functionality with institutional objectives.
• Evaluate current workflows and recommend process improvements that optimize system capabilities and enhance ERP efficiency.
• Support testing and validation of new features, upgrades, and patches, while monitoring data integrity and assisting with audits or cleanup activities.
• Develop and maintain user guides, documentation and training materials; conduct workshops to promote system proficiency for staff.
• Create Banner forms, rules, functionality and validation tables to meet institutional needs.
• Completes other related duties and responsibilities as assigned.

Qualifications, Knowledge, and Skill Requirements

• Bachelor’s degree in Information Systems, Business, or related field.
• Minimum three (3) years of experience with ERP (i.e., Ellucian Banner Student module) in a functional or analyst role.
• Strong understanding of student lifecycle processes in higher education.
• Familiarity with Banner forms (e.g., SFAREGS, SGASTDN, SHRDGMR) and related tables.
• Familiarity with Florida State Reporting requirements (FASTER, Florida Shines, Florida Reporting).
• Excellent communication and documentation skills.
• Ability to manage multiple priorities and communicate effectively with non-technical users.
• PREFERRED: Experience with SQL for data validation or reporting and knowledge of DegreeWorks, Argos, or other Ellucian-integrated tools.

Physical Demands

• This position requires an ability to sit, stand, walk, bend, lift, reach up, stoop, and carry items occasionally more than twenty-five (25) pounds.
• It also requires manual dexterity to operate standard office machines, such as, copier, fax, calculator, telephone, and other equipment as necessary.

Additional Expectations

• Continued employment remains on an "at-will" basis.
• Travel to each of the assessments on a monthly basis or as needed.