Application Analyst Specialist

The University of Georgia (UGA), chartered in 1785, is the birthplace of public higher education in America and the state’s flagship university. Ranked among the top 20 public universities by U.S. News & World Report, UGA’s main campus is in Athens, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. The university employs approximately 3,100 faculty and over 7,700 full-time staff, serving more than 41,000 students across 19 schools and colleges.

About the Department

Part of the Division of Student Affairs, University Housing manages nearly 2.8 million square feet of facilities and houses over 9,000 students. The department employs 220 full-time staff, 21 graduate assistants, and 565 undergraduate student workers, operating on a $59 million budget funded by student housing fees. University Housing focuses on competency-based training for staff and curriculum-based engagement for residents, emphasizing community building, interpersonal skills, social awareness, and well-being.

Responsibilities

• Modify, Develop, Code, Test, Implement, and Document Complex Programs or Applications for UGA Housing and DegreeWorks (45%):
  • Conduct meetings with Housing staff to determine upcoming tasks.
  • Configure imports, exports, and integrations with UGA Housing’s system.
  • Monitor imports and exports to ensure expected performance; troubleshoot issues as they arise.
  • Assist with monitoring, configuring, and troubleshooting DegreeWorks and other student systems.
  • Support application systems from an architectural and integration perspective, including understanding relationships, dependencies, and requirements of hardware and software components.
  • Provide quality testing, assist in developing test plans, investigate testing results, and track defects.
  • Execute and report status on assigned project tasks/milestones based on priorities and guidance from the analyst/supervisor.
• Analyze, Modify, and Enhance Application Systems and Programs Based on Client Requests, Business Requirements, or Analyst/Supervisor’s Instructions (35%):
  • Provide requirements-based system analysis and prepare detailed solution specifications based on client requests or senior analyst instructions.
  • Define, develop, and implement programs from business requirements or specifications, consulting with clients or the analyst/supervisor as needed.
  • Maintain appropriate documentation on assigned systems and programs.
  • Provide direct IT support and communication to clients in requirements gathering, problem resolution, and project status reporting.
  • Determine and write detailed solution, data, and project specifications for Student Information Services (SIS) technical support staff.
  • Review completed projects for accuracy and adherence to department standards.
  • Interact with users and systems administrators to implement system policies and coordinate change management processes.
• Provide Support and Oversight to Production Application System Operations as Assigned (10%):
  • Be on call for critical/core systems/application support 24/7 (requires home or off-campus internet service for business purposes).
  • Provide emergency response for critical systems and applications.
  • Develop software solutions to satisfy customer ad hoc requests.
  • Debug and troubleshoot issues; formulate and implement approved solutions.
• Participate in Training, Mentoring, and Skill Development (10%):
  • Function as a mentor to SIS staff.
  • Maintain awareness of developing technologies and acquire new technical skills.
  • Effectively convey new knowledge to other staff members.
  • Assist in developing and implementing structured training programs for junior programmers to enhance SIS support for Housing, DegreeWorks, and other student systems.

Requirements

• Bachelor’s degree in a related field or equivalent experience.
• Considerable knowledge of computerized information systems, including operation and maintenance of data files.
• Strong organization and analytical skills.
• Knowledge of data processing equipment, computer terminology, data standards, and instructions.
• Excellent communication skills and expertise in training stakeholders.
• Ability to maintain confidentiality of office information and records.

Preferred Qualifications

• Experience with system development tools, languages, and database structures with relative autonomy.

Benefits

• Eligible for retirement plans (TRS or ORP).
• Full benefits package available.

Pay

$60,000 per year.

Schedule

• Full-time, Monday–Friday, 8 a.m.–5 p.m.
• Some evening and weekend work may be required.

This position is designated as a Position of Trust and requires a background investigation, including a criminal background check and confirmation of credentials. A credit check may also be required for positions with financial responsibilities. Offers of employment are contingent upon successful completion of these checks.