Application Analyst Specialist

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and the state’s flagship university. The main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff, with an enrollment exceeding 41,000 students.

Part of the Division of Student Affairs, University Housing consists of nearly 2.8 million square feet of facilities and is home to more than 9,000 students. The department employs 220 full-time staff members, 21 graduate assistants, and 565 undergraduate student workers. As a self-supporting auxiliary, University Housing operates a $59 million budget derived from student housing fees and other non-state sources.

About the role

This position provides application development and support for UGA Housing applications and EITS Student Information Services. The incumbent will design, code, test, implement, and document complex applications for University Housing, DegreeWorks, and other student systems using various system development tools, languages, and database structures.

Responsibilities

• Modify, develop, code, test, implement, and document complex programs or applications for UGA Housing and DegreeWorks (45% of time):
  • Conduct meetings with Housing staff to determine upcoming tasks.
  • Configure imports, exports, and integrations with UGA Housing’s system.
  • Monitor imports and exports to ensure they run as expected; troubleshoot issues as they arise.
  • Assist with monitoring, configuring, and troubleshooting DegreeWorks and other student systems.
  • Support application systems from an architectural and integration perspective, including understanding relationships, dependencies, and requirements of hardware and software components.
  • Provide quality testing, assist in development of test plans, investigate testing results, and track defects.
  • Execute and report status on assigned project tasks/milestones based on priorities and guidance from the analyst/supervisor.
• Analyze, modify, and enhance application systems and programs based on client requests, business requirements, or analyst/supervisor’s instructions (35% of time):
  • Provide requirements-based system analysis and prepare detailed solution specifications.
  • Define, develop, and implement programs from business requirements or specifications, consulting with clients or analyst/supervisor as needed.
  • Maintain appropriate documentation on assigned systems and programs.
  • Provide direct IT support and communication to clients in requirements gathering, problem resolution, and project status reporting.
  • Determine and write detailed solution, data, and project specifications for Student Information Services (SIS) technical support staff.
  • Review completed projects for accuracy and adherence to department standards.
  • Interact with users and systems administrators to implement system policies and coordinate change management processes.
• Provide support and oversight to production application system operations as assigned (10% of time):
  • Be on call for critical/core systems/application support 24/7.
  • Provide emergency response for critical systems and applications.
  • Develop software solutions to satisfy customer ad hoc requests.
  • Debug and troubleshoot issues; formulate and implement approved solutions.
  • Require home or off-campus internet service for job-related purposes.
• Participate in training, mentoring, and skill development (10% of time):
  • Function as a mentor to SIS staff.
  • Maintain awareness of developing technologies and acquire new technical skills.
  • Convey new knowledge to other staff members.
  • Assist in developing and implementing structured training programs for junior programmers.

Requirements

• Bachelor’s degree in a related field or equivalent experience.
• Considerable knowledge of computerized information systems, including operation and maintenance of data files.
• Strong organization and analytical skills.
• Knowledge of data processing equipment and ability to interpret computer terminology, data, standards, and instructions.
• Excellent communication skills and expertise to train stakeholders.
• Ability to maintain confidentiality of office information and records.

Preferred Qualifications

• Experience with system development tools, languages, and database structures with relative autonomy.

Benefits

• Eligible for retirement plans: TRS or ORP.
• Benefits-eligible position.

Pay

$60,000

Schedule

• Full-time, Monday–Friday, 8 a.m.–5 p.m.
• Some evening and weekend work may be required.

This position is located in Athens, GA. Offers of employment are contingent upon completion of a background investigation, including a criminal background check and confirmation of credentials and employment history. A credit check may also be required for positions with financial responsibilities. U.S. work authorization is required; the University of Georgia is unable to sponsor visas for this position.