Application Analyst II

About The Role

Working with a high degree of independence, the Analyst II troubleshoots application issues, implements system improvements, supports upgrades, and contributes to new technology initiatives. The role also leads and coordinates small-to-medium projects, participates in system implementations and integrations, and helps ensure application solutions are reliable, effective, and aligned with the operational needs of Newton-Wellesley Hospital.

Key Responsibilities

• Review system requirements and business processes; test, debug, and implement software solutions.
• Develop and execute test plans and perform software quality assurance activities.
• Provide ongoing support for software applications by identifying, troubleshooting, and resolving issues.
• Train end users on software applications and develop end-user documentation.
• Run reports, update tables, and complete tasks associated with the ongoing operation of the software environment.
• Partner with hospital departments, vendors, and Information Systems teams to support application maintenance, upgrades, integrations, and enhancements.
• Lead and coordinate small-to-medium projects and participate in system implementations.
• Participate in regular team meetings to discuss activities, issues, priorities, and updates.

Qualifications

Education: Bachelor's degree in Information Systems required. Experience may be accepted in lieu of a degree.

Experience: 2–3 years of experience in the development, support, or operation of software applications required.

Knowledge, Skills, and Abilities

• Strong oral and written communication skills.
• Strong interpersonal skills with the ability to communicate effectively with technical and non-technical audiences.
• Demonstrated analytical and problem-solving skills.
• Ability to learn quickly and adapt to changing priorities.
• Knowledge of Microsoft Office 365 and other common office productivity solutions.
• If utilizing Epic, ability to obtain required certifications as outlined by program requirements.

Schedule

• Monday–Friday Eastern business hours required.
• Hybrid onsite flexible work model required, including 1–2 onsite office days per week, with flexibility based on business needs.
• Remote workdays require a stable, secure, quiet, and compliant workstation.

Pay

Pay Range $75,275.20 - $109,553.60/Annual Grade 6