Application Analyst II

About the role

The Application Analyst II supports the design, build, configuration, testing, implementation, and ongoing support of clinical applications across RWJBarnabas Health, with a focus on STERIS SPM, STERIS Endo, PillCam, and ProVation. Working with moderate supervision, the Application Analyst II partners with clinical operations, Informatics, training teams, and technical stakeholders to maintain application functionality, optimize workflows, troubleshoot issues, and support enhancements, upgrades, and system changes.

Responsibilities

• Supporting and maintaining STERIS SPM, STERIS Endo, PillCam, and ProVation applications and related clinical workflows
• Designing, building, configuring, testing, and supporting assigned clinical applications
• Troubleshooting application, integration, workflow, and customer issues and recommending appropriate solutions
• Partnering with clinical Operations, Informatics, training teams, and application peers to align system functionality with clinical workflows
• Supporting application upgrades, enhancements, testing, system modifications, and ongoing maintenance
• Providing go-live, post-go-live, and on-call application support
• Managing application support tickets while providing timely customer updates and detailed resolution documentation
• Developing test scripts, future-state workflows, change readiness materials, and project documentation
• Documenting build decisions, workflow changes, issues, risks, enhancements, and system modifications
• Following established change control, application governance, and issue management processes
• Sharing application knowledge and serving as a resource for Level I analysts

Requirements

• Associate’s degree with 2+ years of relevant work experience
• Experience with STERIS SPM, STERIS Endo, PillCam, and ProVation
• Experience supporting clinical applications, system build, configuration, testing, or related application activities
• Knowledge of clinical system workflows and processes
• Ability to independently support assigned application work with moderate supervision
• Strong application troubleshooting, analytical, and problem-solving skills
• Ability to document system changes, workflows, issues, risks, and resolutions
• Strong verbal and written communication skills
• Applicable application certification, or ability to obtain certification as required for the assigned application
• Ability to maintain required certification through New Version Training (NVT), as applicable

Qualifications

• Bachelor’s degree or equivalent relevant work experience
• 3+ years of clinical application, system build, application support, healthcare IT, or related experience
• Healthcare IT experience
• Experience supporting application implementations, upgrades, enhancements, and go-lives
• Experience with application testing, change control, issue management, and governance processes
• Clinical licensure, when applicable

Skills

• Hands-on experience supporting STERIS SPM, STERIS Endo, PillCam, and ProVation
• Understanding clinical application workflows and enjoying translating operational needs into technical solutions
• Enjoying troubleshooting clinical application, workflow, and system issues
• Ability to independently manage moderately complex application support and build assignments
• Comfortable balancing application support, testing, upgrades, enhancements, and customer needs
• Effective communication with clinical users, operational teams, and technical stakeholders

Benefits

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Pay

$91,400.00 - $128,200.00 per year

Schedule

Day shift