Application Analyst I -Revenue Cycle-Hybrid

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans.

Responsibilities

HYBRID: This is a hybrid position and must be located within 100 miles of any of the Mayo Clinic campuses for on-site expectations based on business needs.

• Provide end users with fundamental technical support for the specific Epic application or set of Epic applications.
• Coordinate, develop, train, and/or provide input in training design and development.
• Serve as the central point of communication for an assigned set of users and coordinate all activities on behalf of the IS organization.
• Assist with the analysis, recommendations for corrective actions, and resolution of problems within the software applications.
• Provide support for normal maintenance of upgrades and system maintenance.
• Respond to help desk tickets and end-user requests, including being on-call support.
• Create and execute test scripts for new system builds timely and effectively.
• Provide go-live support, upgrade support, and ongoing application support.
• Implement system updates and changes, and communicate those changes to super users and end users.
• Continuously improve the impact of training.
• Serve as a liaison between end users, subject matter experts, and vendor implementation team.
• Work well in team environments.
• Understand end user workflow and own the technical components of that workflow.
• Identify and resolve issues, advancing personal knowledge.
• Demonstrate excellent interpersonal communication skills among facility customers and team members.
• Quickly learn software and information technology, motivated to learn new applications.
• Proficient with word processing, spreadsheet, and email software applications.
• Execute complex tasks through organization and detail-driven approach.
• Present in a virtual setting.

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job.

Qualifications

• Bachelor's Degree OR Associate's Degree with 2 years' experience in business analysis.
• Epic/Vendor Certification Required.
• Healthcare Financial Management Association (HFMA) Certification Preferred.
• Strong interest in process improvement and exposure to RPA tools preferred.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Pay

$72,758 - $101,816 / year

Schedule

• Exemption Status: Exempt
• Benefits Eligible: Yes
• Full Time
• Hours/Pay Period: 80
• Schedule Details: Standard Days M-F
• Weekend Schedule: As Needed

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations.