Application Analyst

Responsibilities

• Oversight and maintenance of core systems including installation, customization, development, maintenance, and upgrade to applications, systems, and modules.
• Provide functional and technical support as well as troubleshooting and guidance to end users.
• Create and maintain functional documents such as training instructions and process materials for end users.
• Manage permissions, access, personalization, and similar system operations and settings for end users.
• Aid in training end users on software systems.
• Program custom functions and documentation such as automated queries, filters, macros, and reports.
• Compile or assist with the acquisition of complex data reports, summaries, and logs for senior executives and internal business groups.
• Serve as a lead liaison between different business groups, information services, external vendors, and other stakeholders for system issues.
• Plan and execute application updates, version upgrades, and patches.
• Provide technical assistance when applications are being designed, developed, and tested.
• Participate in all phases of Software Development Life Cycle (SDLC).
• Analyze and review enhancements for compatibility and ensure they adhere to operating guidelines.
• Cookpilot integration testing.
• Prepare and present status reports to internal customers.
• Collaborate with internal teams to create test cases.
• Maintain application compliance with IT standards & policies.
• Act as a technical point of contact to fix application and systems issues - usually on an immediate basis.
• Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.

Qualifications

• At least 3 years of applications support experience and bachelor’s degree or equivalent combination of experience and education.
• 3 years’ experience with Enterprise Resource Planning (ERP), Warehouse Management System (WMS), Mobile Device Management (MDM), & Human Resources Information System (HRIS) applications.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal and written interpersonal and communication skills.
• Excellent customer service skills.
• Strong understanding of retail business practices.
• Excellent negotiation and conflict resolution skills.
• Demonstrated ability to adapt in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Behaviors must reflect integrity, professionalism, and confidentiality.