Application Analyst

About the Role

The Application Support Analyst is responsible for the design, implementation, oversight, and ongoing management of software applications critical to hospital operations. The primary goals are ensuring excellent functionality, performance, reliability, security, fault-tolerance, and operational continuity of the hospital’s applications and IT-dependent business functions. The analyst will communicate effectively verbally and in writing, maintain industry-specific knowledge, and demonstrate sound judgment in their area of expertise.

Responsibilities

• Install, configure, support, and maintain assigned software applications.
• Work with hospital staff and super-users to optimize and improve application functionality.
• Develop and maintain documentation for applications, databases, interfaces, and associated services.
• Ensure rapid deployment or repair of software components for business continuity.
• Maintain application security in compliance with hospital policies, HIPAA, and industry standards.
• Monitor software capacity, performance, and lifecycle to ensure functionality.
• Research and recommend new technologies to support hospital objectives.
• Ensure software and workflows meet hospital and industry standards.
• Implement preventative measures for software security and performance.
• Provide input and support for projects involving software components.
• Analyze and resolve faults, both major and minor, using defined tools and documentation.
• Monitor software resource usage to ensure compliance with hospital policies.
• Resolve support and service requests promptly and courteously.
• Participate in meetings, committees, and projects as assigned.
• Contribute to the departmental knowledge base for system documentation and problem resolution.
• Serve as a subject matter expert for assigned focus areas.
• Act as general and specialist support for hospital applications and departments.
• Coordinate support for larger tasks, issues, and projects.
• Participate as a subject matter expert in projects and manage significant workloads with minimal oversight.
• Direct work teams and serve as project manager for application projects.
• Investigate and recommend new application solutions.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• Industry-specific training required.
• 4-10 years of experience as an application support analyst.
• Industry-specific associate-level or professional-level certification (significant relevant experience may substitute).
• Demonstrated skillset in multiple relevant technologies/applications.
• Strong customer service and communication skills.
• Proven capability to deliver successful large-scale projects.

Physical Requirements

To perform this job successfully, an individual must be able to: stand, walk, sit, stoop, reach, lift, see, speak, and hear. Lifting is limited to 35 lbs. for clinical staff and 50 lbs. for non-clinical staff. Assisted-lift devices or additional assistance must be used for heavier lifts.

Shift and Schedule: Full Time, 8:00 AM - 5:00 PM