Application Administrator II

About the role

The Application Administrator II plays a crucial role in shaping how teams across Relativity Space collaborate, manage work, and improve business processes through enterprise productivity platforms. This role is both consultative and technical, requiring a balance between understanding business objectives and operational challenges, translating these into scalable platform solutions, and implementing those solutions through platform configuration.

Responsibilities

• Partner with stakeholders to understand business objectives, workflows, and operational challenges
• Translate business requirements into scalable platform solutions and recommend appropriate tools, processes, or integrations
• Evaluate whether requests should be addressed through existing capabilities, platform enhancements, or alternative solutions
• Configure and maintain Jira projects, Confluence spaces, workflows, automations, forms, dashboards, and related platform capabilities
• Apply established configuration standards and governance practices to promote consistency and maintainability across the platform
• Contribute to ongoing platform improvement and simplification initiatives
• Support access management, permission reviews, and platform governance activities
• Participate in configuration reviews, change management processes, and platform health initiatives
• Help maintain alignment with security, audit, and compliance requirements
• Guide users through platform capabilities and best practices
• Deliver training, documentation, and consultative support to help teams become more self-sufficient
• Help stakeholders understand tradeoffs between customization and long-term scalability
• Troubleshoot platform issues, integrations, and user-reported problems
• Support application upgrades, plugin lifecycle management, and operational maintenance activities
• Maintain platform performance and contribute to continuous improvement efforts

About You

• Platform administration experience: working knowledge of enterprise collaboration or workflow platforms such as Jira, Confluence, ServiceNow, or similarly highly configurable business applications
• Problem-solving and troubleshooting skills: A methodical approach to diagnosing problems, resolving incidents, and improving platform reliability—especially in integrated environments
• Business process and systems thinking: ability to understand business workflow and identify pain points in order to recommend practical solutions
• Clear communicator and collaborator: Ability to effectively facilitate discussions, gather requirements, explain solutions, and provide training to both technical and non-technical stakeholders across a variety of business teams
• Security-minded and detail-oriented: Familiar with access governance and platform hygiene practices that align with security and compliance expectations
• Integration-focused perspective: Understanding of how to connect Atlassian, SharePoint, and other systems to create smooth workflows and minimize silos
• Nice to have but not required:
• Relevant Certifications: Credentials like Atlassian Certified Professional or similar that reflect advanced platform expertise
• Project and service management familiarity: Familiarity with Agile, ITSM, project portfolio management, service catalogs, or operational workflows
• Automation and integration experience: Experience with scripting (e.g., PowerShell, Python, or Java) to support automation, integrations, and operational efficiency
• User Experience Awareness: A thoughtful approach to usability and design when configuring projects, spaces, or workflows
• Cloud and infrastructure exposure: Familiarity with cloud-hosted enterprise applications and supporting technologies such as Google Cloud Platform (GCP), Kubernetes, or similar environments
• Migration Project Experience: Exposure to application upgrades, platform migrations, or cloud adoption initiatives, including testing, validation, or end-user readiness activities
• Industry Context: Experience in aerospace, manufacturing, or other complex, technical industries where traceability, compliance, and collaboration are critical

Qualifications

• Minimum 3 years of relevant experience in IT infrastructure, application administration, or a related field
• Strong understanding of Jira, Confluence, and other enterprise collaboration tools
• Experience with cloud-based platforms and services
• Excellent communication and collaboration skills
• Ability to work independently and as part of a team
• Passion for technology and a commitment to excellence

Benefits

Relativity Space offers a competitive salary and equity package, a generous PTO and sick leave policy, parental leave, an annual learning and development stipend, and more!

Pay

$100,000 - $150,000 USD

Schedule

Full-time