Application Administrator I & Enrollment Systems Specialist

About the Role

The Enrollment Systems Specialist supports the daily operation, maintenance, and improvement of the CRM system, currently Technolutions Slate Admissions and Enrollment. This position assists with system projects, configuration, testing, user guidance, training, and communication with campus stakeholders regarding system updates, issues, and process improvements. The specialist may also assist with vendor support requests and coordinate routine follow-up. Additionally, the Enrollment Systems Specialist assists the Director of Admissions in implementing plans and initiatives to recruit the student body and administers the undergraduate admission policy.

Responsibilities

• Support the configuration, maintenance, and ongoing review of the institution’s CRM, application systems, forms, workflows, rules, communications, checklists, and integrations.
• Assist with system upgrades, patches, testing, documentation, implementation, and troubleshooting in coordination with Information Technology and system vendors.
• Review application and enrollment processes to identify potential issues and recommend appropriate enhancements, workflow changes, or corrective actions.
• Support data integrations and the movement of information between the CRM, student information system, document management system, application platforms, and other institutional systems.
• Develop and maintain queries, reports, dashboards, and data exports to support enrollment operations, reporting, and decision-making.
• Review enrollment data for accuracy, completeness, and consistency, and investigate discrepancies in reports, applications, student records, and system processes.
• Develop and maintain technical documentation, training materials, process maps, flowcharts, standard operating procedures, and troubleshooting guides.
• Create and update access permissions and maintain user accounts to ensure application security through user profile management.
• Coordinate system-wide updates and install upgrades and patches.
• Monitor and maintain performance metrics for application features and recommend or take corrective/preventive actions.
• Recommend application enhancements or changes that may involve custom design, optional, and third-party products.
• Participate in the design, development, and implementation of test and production objects. Define user requirements and perform configuration, change management, and testing activities.
• Troubleshoot hardware, software, and system problems.

Requirements

• Bachelor’s degree from an accredited institution.
• Experience supporting enrollment services, admissions, student records, or another data-intensive administrative operation.
• Experience training or supporting users on technology systems and business processes.
• Experience using data for reporting, assessment, analysis, or process improvement.

Preferred Qualifications

• Master’s degree with experience in Management Information Systems, Data Analytics, or related fields.
• Experience using a Customer Relationship Management (CRM) system.
• Working knowledge of a student information database system, such as PeopleSoft.
• Knowledge and experience using Slate.
• Experience in Admissions/student recruitment.

Pay

$45,000–$52,000 commensurate with experience and qualifications.

Candidates must be legally authorized to work in the United States without university sponsorship now or in the future.