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Jobs · Administrative · Minnesota

Applicant Call Representative

Premier Disability Services, LLC · Brooklyn Park, MN · 2 wk ago
On-siteAdministrative$14.5/hrFull-time

About the role

The role will assist claimants with completing the Security Disability application, by asking a series of personal questions to obtain necessary information about their disability and qualifications for disability benefits. Calls typically last 30-45 minutes, and the Applicant Call Representative must demonstrate patience and empathy. The position must ensure that the application is completed fully and accurately.

Compensation

Compensation: $14.50/hr (remote) OR $18.00/hr (onsite in MN) with the opportunity to earn up to $750/month in performance-based bonuses.

Hiring States

  • Minnesota (Brooklyn Park): Onsite only – Pay Starts at $18/hr
  • All other listed states: Remote – Pay starts at $14.50/hr

Terms

  • Full-Time, hourly, non-exempt
  • Hours of Operation: Monday–Friday, 8:00 AM – 6:00 PM CST

Responsibilities

  • Completes the online application for the claimant.
  • Asks a series of personal medical questions.
  • Uses several systems to complete the process. Website, internal, and order managementsystems.
  • Demonstrate Empathy, Compassion, and Patience.
  • Maintain confidentiality of sensitive information.
  • Meet productivity and quality goals.
  • Use of call management software to answer calls, adhere to specified schedule, and breaks.

Qualifications

  • Previous experience in a call center environment.
  • Customer service orientated with demonstrated ability to show empathy.
  • Excellent written and verbal communication skills.
  • Must be patient and inclined to help others.
  • Must be detail oriented.
  • Able to achieve high productivity and quality standards.
  • Proficient working knowledge of Windows OS, Internet, and associated software.
  • BILINGUAL - English/Spanish a plus.

Benefits

  • Health insurance options such as medical, dental, and vision coverage.
  • Flexible spending accounts (FSA) for medical and dependent care.
  • Short-term and long-term disability insurance.
  • Life and AD&D insurance.
  • 401(k) retirement savings plan with a company match.
  • Paid time off (PTO), paid holidays, commuter benefits.
  • Access to Employee Assistance Program (EAP) and well-being coaching services.
  • Voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services.

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