Appliance Technician

About the role

As the demand for professionally managed rental homes continues to grow, Progress Residential is seeking a highly experienced and technically proficient Appliance Technician to join our team. This role involves diagnosing, repairing, and maintaining a wide range of household appliances while delivering top-tier customer service for our residents.

Responsibilities

• Diagnose and repair a wide range of appliances, including refrigerators, washers, dryers, dishwashers, ovens, garbage disposals, trash compactors, cooktops and more.
• Read and interpret schematics to troubleshoot electrical and mechanical issues effectively.
• Utilize mechanical knowledge to perform repairs and maintenance on appliances.
• Provide excellent customer service by communicating clearly with residents regarding repairs and maintenance needs.
• Assemble appliances on-site when required, ensuring all components are correctly installed.
• Maintain accurate records of service calls, repairs performed, and parts used.
• Collaborate with team members to improve service efficiency and resident satisfaction.

Qualifications

• 5+ years of proven experience in appliance repair is required.
• A high school diploma or equivalent is required.
• A valid Driver’s License in the working state and meeting company MVR driver eligibility requirement.
• Familiarity with refrigeration systems and HVAC is highly desirable.
• EPA 608 certification preferred.
• Experience working with sealed systems is preferred.
• Previous field service experience is an advantage, particularly in customer-facing roles.
• Strong mechanical aptitude with the ability to troubleshoot equipment repair issues effectively.
• Experience driving a delivery vehicle or box truck is beneficial.
• Excellent customer service skills with the ability to communicate technical information clearly to residents.
• Experience providing general maintenance within other trades (Electrical, Plumbing, HVAC) is a plus.

Benefits

Competitive Compensation - Including performance-based bonuses that reward your contributions.
Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.