Appliance Technician

About the role

As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. For two years in a row, our employees have voted Progress a certified Great Place to Work®.

Responsibilities

• Diagnose and repair a wide range of appliances, including refrigerators, washers, dryers, dishwashers, ovens, garbage disposals, trash compactors, cooktops and more.
• Read and interpret schematics to troubleshoot electrical and mechanical issues effectively.
• Utilize mechanical knowledge to perform repairs and maintenance on appliances.
• Provide excellent customer service by communicating clearly with residents regarding repairs and maintenance needs.
• Assemble appliances on-site when required, ensuring all components are correctly installed.
• Maintain accurate records of service calls, repairs performed, and parts used.
• Collaborate with team members to improve service efficiency and resident satisfaction.

Qualifications

• 5+ years of proven experience in appliance repair.
• A high school diploma or equivalent.
• A valid Driver’s License in the working state.
• To meet company MVR (Motor Vehicle Record) driver eligibility requirement.
• Familiarity with refrigeration systems and HVAC is highly desirable.
• EPA 608 certification preferred.
• Experience working with sealed systems is preferred.
• Previous field service experience is an advantage, particularly in customer-facing roles.
• Strong mechanical aptitude with the ability to troubleshoot equipment repair issues effectively.
• Experience driving a delivery vehicle or box truck is beneficial.
• Excellent customer service skills with the ability to communicate technical information clearly to residents.
• Experience providing general maintenance within other trades (Electrical, Plumbing, HVAC) is a plus.

What You Can Expect From Us

• Competitive Compensation - Including performance-based bonuses that reward your contributions.
• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.

Benefits

Details about benefits are not specified in the job posting.