Appliance Technician

About the role

As the demand for professionally managed rental homes continues to grow, Progress Residential is seeking a highly experienced and technically proficient Appliance Technician to join our team. This role involves diagnosing, repairing, and maintaining a wide range of household appliances while delivering top-tier customer service for our residents.

Responsibilities

• Diagnose and repair a wide range of appliances, including refrigerators, washers, dryers, dishwashers, ovens, garbage disposals, trash compactors, cooktops and more.
• Read and interpret schematics to troubleshoot electrical and mechanical issues effectively.
• Utilize mechanical knowledge to perform repairs and maintenance on appliances.
• Provide excellent customer service by communicating clearly with residents regarding repairs and maintenance needs.
• Assemble appliances on-site when required, ensuring all components are correctly installed.
• Maintain accurate records of service calls, repairs performed, and parts used.
• Collaborate with team members to improve service efficiency and resident satisfaction.

Qualifications

• 5+ years of proven experience in appliance repair.
• High school diploma or equivalent.
• Familiarity with refrigeration systems and HVAC (highly desirable).
• EPA 608 certification (preferred).
• Experience working with sealed systems (preferred).
• Previous field service experience (particularly in customer-facing roles) is an advantage.
• Strong mechanical aptitude with the ability to troubleshoot equipment repair issues effectively.
• Experience driving a delivery vehicle or box truck (beneficial).
• Excellent customer service skills with the ability to communicate technical information clearly to residents.
• Experience providing general maintenance within other trades (Electrical, Plumbing, HVAC) is a plus.

Benefits

• Competitive Compensation - Including performance-based bonuses that reward your contributions.
• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

Pay

Details about pay are not specified in this posting.

Schedule

Details about schedule are not specified in this posting.