Appliance Service Technician (Tucson, AZ)

About the role

Bodewell, the official service team of GE Appliances, is seeking an Appliance Care Expert to join our growing team. As a technician, you'll combine hands-on repair skills with the power to deliver smart, lasting solutions. You'll diagnose and complete in-home repairs on GE Appliances' major appliances, prioritize repairs, and promote and sell service contracts and related products.

Responsibilities

• Diagnose and complete in-home repairs on GE Appliances' major appliances
• Use sound judgment to recommend repair vs. replacement based on cost-effectiveness and customer needs, prioritizing repairs whenever practical
• Promote and sell service contracts, water filters, and related products/appliances as appropriate, always focusing on value-driven solutions and the best customer experience
• Operate an assigned Bodewell service van to customer locations
• Accurately document repairs, routes, and work activities
• Participate in training sessions, meetings, and events to maintain industry expertise
• Manage inventory and maintenance of your service vehicle
• Deliver high-quality service and maintain strong customer satisfaction
• Follow all safety protocols to protect yourself and others

Requirements

• HS Diploma or General Education Degree (GED)
• 1+ years of experience with appliance repair, electrical, mechanical, HVAC, or property maintenance
• Ability/experience diagnosing and repairing major appliances
• Excellent customer service and communication skills with a responsive, professional approach
• Basic computer aptitude including proficiency in Microsoft Office Suite specifically Microsoft Outlook and Microsoft Teams
• Ability to work a flexible schedule with some Saturdays as needed
• Have and maintain a valid state driver's license and successfully complete background check, physical, and drug screen
• Must have or be willing to obtain CFC Certification within 6 months
• Wear uniform & maintain standards of personal grooming & appearance consistent with GE Appliance values
• Self-directed and solid team player
• Ability to deescalate situations and rebuild customer confidence in our products
• Ability to perform the essential functions of the position, with or without accommodation, including, but not limited to:
• Ability to step up, into, and out of a van and sit for extended periods of time
• Ability to handle/work with parts/equipment which may be hot, cold, and/or wet
• Ability to use often powered hand tools and occasional use of vibratory tools/equipment
• Ability to handle and lift parts or materials min. of 77 lbs. lifting/carrying and 70 lb. pushing/pulling is required

Qualifications

• Minimum qualifications: HS Diploma or GED, 1+ years of experience with appliance repair, electrical, mechanical, HVAC, or property maintenance, excellent customer service and communication skills, basic computer aptitude, ability to work a flexible schedule with some Saturdays as needed, valid state driver's license, CFC Certification within 6 months, self-directed and solid team player, ability to deescalate situations and rebuild customer confidence in our products, ability to perform the essential functions of the position, with or without accommodation

Skills

• Ability to diagnose and repair major appliances
• Basic computer aptitude including proficiency in Microsoft Office Suite specifically Microsoft Outlook and Microsoft Teams
• Ability to work a flexible schedule with some Saturdays as needed
• Valid state driver's license and successfully completed background check, physical, and drug screen
• CFC Certification within 6 months
• Ability to handle/work with parts/equipment which may be hot, cold, and/or wet
• Ability to use often powered hand tools and occasional use of vibratory tools/equipment
• Ability to handle and lift parts or materials min. of 77 lbs. lifting/carrying and 70 lb. pushing/pulling is required

Benefits

• Annual wage increases and uncapped incentive opportunities
• Service van provided
• Laptop computer and smartphone
• Uniforms, work boots, and specialized tools
• Medical, dental, vision, and life insurance on DAY ONE
• 401K and tuition reimbursement
• Paid vacation and paid holidays
• Career growth opportunities and continuous technical training
• Competitive hourly rates: $23 – $33+ base, depending on experience, certifications, and location

Pay

• Annual wage increases and uncapped incentive opportunities
• Competitive hourly rates: $23 – $33+ base, depending on experience, certifications, and location

Schedule

• Paid vacation and paid holidays
• Flexible work arrangements available upon request