Appliance Service Technician

About the role

At CSC ServiceWorks, we make everyday life easier for 40 million people across the U.S. and Canada. With nearly 100 years of experience and a team of 2,300 professionals, we power communities with innovative laundry and air solutions built on trust, respect, and integrity. Our Appliance Service Technicians provide mechanical repairs to washers and dryers at customer and client locations within their assigned region, keeping machines running smoothly to meet customer expectations. The ideal candidate enjoys working independently and has a very strong mechanical aptitude.

Responsibilities

• Service and Repair: Perform diagnosis, troubleshooting, and repair of appliances such as washing machines, dryers, and air-vending machines. Ensure all repairs are carried out efficiently and in accordance with manufacturer guidelines and safety standards.
• Maintenance: Conduct routine maintenance and preventative services on appliances to ensure optimal performance and extend their lifespan. This includes cleaning, lubricating, replacing worn-out parts, and adjusting settings as necessary.
• Customer Service: Interact with customers in a professional and friendly manner, addressing their concerns and providing accurate information regarding the repair or maintenance process. Offer advice and recommendations on appliance usage, care, and maintenance to prevent future issues.
• Documentation: Maintain detailed records of service calls, repairs performed, parts used, and any other relevant information. Prepare service reports and update the internal database with accurate and up-to-date information.
• Parts and Inventory Management: Monitor and manage inventory levels of spare parts and tools. Order necessary parts and equipment to ensure the availability of required resources for efficient repairs and maintenance.
• Safety Compliance: Adhere to all safety protocols and guidelines while working with electrical systems and appliances. Ensure personal safety and the safety of customers' property during service calls.

Requirements

• Valid Driver's License
• Ability to pass pre-employment screening
• Basic Plumbing and Electrical knowledge
• Previous experience in appliance repair or a related field is preferred
• Good interpersonal and communication skills to interact with customers effectively
• Ability to work independently and manage time efficiently
• Physical stamina and dexterity to handle and maneuver heavy appliances
• Basic computer skills for documentation and communication purposes
• Must be able to lift up to 75 pounds and frequently work in a variety of environmental conditions (both weather and non-weather related)

Benefits

• 75% Employer Contribution to Medical, Dental, and Vision insurance
• Health Savings Account with Employer Contribution
• Year-round Work & Paid Training
• Company Paid Life, Short-term, and Long-term Disability Insurance
• 401k with generous Company Match
• Paid Time Off (PTO) & Holiday Pay
• Flexible Spending & Health Savings Account
• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more
• Education Reimbursement Program
• Paid Employee Referral Program

Schedule

Monday – Friday, 7:00 AM – 4:00 PM