Appliance Repair Technician

Lenoir, North Carolina, 28645, US

Do you get excited when figuring out how things work? Do you love the challenge of troubleshooting something that’s broken? Would you like to have a part in improving the home life of families in your community? If so, we are looking for you! Mr. Appliance is looking for Appliance Repair Technicians. If you value working with people you actually like, having fun while you work, and protecting your free time, this is the place for you. No emergency calls, no nights or weekends! We’ll also give you the ongoing training that you’ll need.

Responsibilities

• Diagnose and repair home appliances and equipment.
• Provide cost estimates for repairs.
• Effectively communicate with the customer to ensure they understand the services needed.
• Order parts and ensure efficient use of company materials.
• Collect payment for work performed.

Requirements

• High school diploma or equivalent
• Valid driver's license with a clean driving record
• Previous experience of one year or more in appliance repair is a plus

Skills

• Exceptional Customer Service: Deliver a great customer experience, showing empathy toward the customer. Accurately diagnose and solve their problem so they can get back to running an efficient household.
• Getting from Diagnosis to Solution: Help the customer understand what needs to be done to resolve their issues quickly.
• Quality of Work: Use critical thinking and problem-solving skills to ensure the job is fixed correctly the first time.
• Efficiency: Respond to all customer needs for the day by being efficient with your time and speed of repairs.
• Punctuality and Reliability: Be available and show up on time to deliver a great experience.
• Pride in the Details: Keep your work vehicle clean and organized, and value attention to detail in completing customer information and reports.
• Ongoing Training: Research new equipment and take advantage of training opportunities to expand your knowledge and skills.

Benefits

• No nights or weekends
• Paid Training through the Mr. Appliance Academy (takes you from Apprentice to Master Technician quickly)
• Bonus & Incentives: Generous bonuses and incentive pay
• Paid Vacations
• Paid Birthday off
• Paid Holidays
• Company-Provided Perks: Stocked company vehicle and iPad
• Benefits: Teladoc, Dental, and Vision benefits offered after 90 days of employment
• PTO: Paid time off determined by employment
• Fun Team Environment

Pay

During training there is a base rate of pay per week. How quickly you're able to perform the duties of an appliance repair technician will determine your rate of pay out of training. You also will have the opportunity to earn bonuses and commissions.