Appliance Repair Technician

Do you get excited when figuring out how things work? Do you love the challenge of troubleshooting something that’s broken? Would you like to have a part in improving the home life of families in your community? If so, we are looking for you!

About the role

As an Appliance Repair Technician, you are the key component in providing excellent customer service by delivering high-quality maintenance services for our customers’ appliances. You’ll enjoy a solid work-life balance with no nights or weekends, ongoing training, and a fun team environment.

Responsibilities

• Diagnose and repair home appliances and equipment.
• Provide cost estimates for repairs.
• Effectively communicate with the customer to ensure they understand the services needed.
• Order parts and ensure efficient use of company materials.
• Collect payment for work performed and leave customer with your contact information.
• Represent Mr. Appliance positively by being courteous, clean, and punctual to retain customers.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and clean driving record.
• Previous professional appliance repair service experience.

Skills

• Exceptional Customer Service: Deliver a great customer experience, showing empathy and accurately diagnosing and solving problems.
• Problem-Solving: Help customers understand what needs to be done to resolve their issues quickly and prevent future problems.
• Quality of Work: Use critical thinking and problem-solving skills to ensure repairs are done correctly the first time.
• Efficiency: Manage time effectively to complete repairs and respond to all customer needs for the day.
• Punctuality and Reliability: Be available and show up on time to deliver a great experience for customers.
• Attention to Detail: Maintain a clean and organized work vehicle and complete customer information and reports accurately.
• Ongoing Training: Stay updated on new appliances and features through regular training and research.

Pay

Potential to earn $50,000 to $80,000 per year depending on experience and abilities, plus bonuses and incentive pay.

Benefits

• No nights or weekends.
• Paid training to build your career.
• Company-provided perks: vehicle, fuel card, inventory, and iPad.
• 5 days of paid time off (PTO) per year for the first 5 years.
• Fun team environment with a strong company culture.

Schedule

No nights or weekends.