Appliance and Refrigeration Repair Technician

About the role

Why an Appliance Repair Technician career might be right for you:

• You like solving problems – Each repair is different. You enjoy diagnosing problems and figuring out solutions.
• You like fixing things – Getting things working again is a satisfying outcome. You did that!
• You like helping others – You’re the hero of the home, fixing essential appliances and lifting that weight off the shoulders of grateful homeowners.
• You like to be on the move – You’re on the road and welcomed into customers’ homes every day.

Pay

Great hourly rates – $18 - $30 / hourly base rate, depending on experience, certification and location.

Benefits

• Comprehensive set of medical, dental, and vision benefits with an additional employer-paid health care subsidy for any dependent tier medical plan enrollment under the Transform Health and Welfare Plan – up to $4,000 annually towards dependent tier health coverage, prorated throughout the plan year.
• 401k match – Opportunity to contribute to 401k plan, with an employer match calculated on your before‑tax contributions, 100% on the first 3% of salary.
• More ways to earn – Technicians have the opportunity to earn additional performance bonuses & sales incentives throughout the year.
• Year‑round work – With Sears’ large scale and wide product range, techs are cross‑trained and kept busy year round.
• Expert training – Best‑in‑class training program; tens of thousands of repair techs trained by Sears Technical Institute in the past 60 years.
• Peer mentoring – Onboarding buddy and mentor technicians to help you grow your skills.
• Career advancement – Many ways to advance and cross‑train to keep growing your career; average tenure >12 years.
• Tools provided – Sears provides company vehicle, uniforms, specialty tools, mobile phone & industry‑leading app that eliminates paperwork and provides technical support.

Schedule

• Ability to work variable and flexible hours, including required overtime.
• Ability to travel up to 100% (Road Warrior – 75% or more travel).

Responsibilities

• Drive to multiple customer’s homes daily to diagnose and repair a variety of home appliances with high levels of quality and efficiency; appliances may include refrigerators, washers, dryers, dishwashers, and microwaves.
• Deliver excellent customer experience that exceeds expectations consistently.
• Provide customers with value‑added solutions that help make their home more clean, comfortable & protected.
• Keep company truck well‑maintained & organized, and help manage parts efficiently.
• Performs other duties as assigned.

Requirements

• High school diploma or general education degree.
• EPA Type I or EPA Universal certification.
• Mechanical knowledge and aptitude, including use of testing & repair tools.
• Experience repairing and diagnosing a variety of home appliances preferred.
• Can follow directions and processes for quality workmanship.
• Can use smartphone, including use for part ordering.