Apple Systems Specialist

About the role

SAIC is seeking an Apple Systems Specialist to provide VIP-level IT support to Gov't executives; this position is based out of Quantico, VA. The ideal candidate will combine their ability to support Apple devices with a customer-centric and professional approach aligned with executive-level expectations.

Responsibilities

• Deliver rapid-response, high-touch technical assistance for DoW leadership
• Diagnose and resolve hardware and software issues, such as performance optimization, application errors, or operating system bugs, while maintaining compliance with government security protocols
• Configure, deploy, and manage macOS devices using Enterprise Mobile Device Management (MDM) solutions
• Apply, validate, and maintain Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs) across all Apple hardware and software
• Provide training and mentorship on best practices and new Apple platform capabilities tailored to the strategic needs of each executive customer
• Configure, maintain, and troubleshoot Apple products in secure and hybrid operating environments, including classified and air-gapped networks, while adhering to security protocols

Qualifications

• Bachelor’s degree and Five (5) or relevant years of experience in lieu of degree (3 years specializing in macOS and iOS device support)
• US Citizen and Current TS/SCI clearance
• Expertise in macOS, iOS, and Apple ecosystem workflows and technologies
• Familiarity with Apple MDM platforms and zero-touch deployment/enrollment protocols
• Advanced troubleshooting skills for Apple hardware and software
• Strong familiarity integrating macOS into enterprise IT landscapes, including Active Directory, Office 365, and VPN configurations
• Certifications: ACSP / ACTC, Jamf 200+ certification, ITIL Foundations, CompTIA Security+/CASP+, or equivalent

Skills

• Superior verbal and written communication, customer service, and interpersonal skills
• Ability to maintain discretion and professionalism when supporting high-profile individuals with urgent IT needs
• Detail-oriented and excellent problem-solving abilities under tight deadlines
• Capable of working independently or within a cross-functional team in a high-pressure environment
• Proficiency with terminal commands, scripting, and automation in a macOS context

Pay

Target salary range $120,001 - $160,000

Schedule

This position requires on-site support at Quantico, VA, with very limited capacity for remote work and flexibility for urgent after-hours support may be required