Apple Computing Specialist

About the role

The Best Buy Certified Apple Computing Advisor creates a world-class shopping experience for our customers while inspiring them to see what’s possible with technology. They build quality relationships with customers to provide relevant and memorable product demonstrations, offering full service and solutions support in the areas of Vendor Experience. This role drives profitability by achieving revenue, margin, solution, and operational targets while working closely with other employees to demonstrate, promote, and sell products and services.

Responsibilities

• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
• Processes sales transactions including online and in-person orders while handing off customers to General Advisors for returns and exchanges.
• Achieves team and individual goals while enabling an excellent customer shopping experience.
• Applies a high level of product knowledge and expertise through ongoing learning and certifications.
• Uses available tools to stay current on promotional initiatives and helps execute profitable growth during critical business drive times.
• Engages with customers for consultations in-store, over the phone, or via online chat options.
• Generates future opportunities by discovering the deeper needs of customers to build lasting relationships.
• Embraces a learning culture to continuously improve skills while acquiring new ones in support of customer obsession.
• Maintains assigned department’s merchandising and readiness to serve customers.
• Provides feedback on products and customer engagement with vendor partners, representatives, and market teams.
• Acts as a trusted subject matter expert, brand advocate, and product champion for specified vendor product assortment.
• Coaches and trains coworkers on new vendor technology and services.
• Utilizes vendor-provided devices and accommodations to improve product knowledge and understanding.

Requirements

• Ability to work successfully as part of a team.

Qualifications

• Prior experience serving as a specialist in premium, luxury, or complex technology solutions (preferred).
• 1 year of experience working with consumer electronics (preferred).

Benefits

• Competitive pay.
• Great employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence (LOA) and potential pay sources based on eligibility, including intermittent or reduced-schedule leave for certain medical or family care needs.
• Paid time off (vacation or PTO) for full-time and part-time employees based on work location, employment status, and years of service.
• Incentive pay for eligible roles to drive performance and offer recognition for achieving financial and strategic results.

Position Type: Full time