Apple Computing Specialist

About the role

The Best Buy Certified Apple Computing Advisor creates a world-class shopping experience for customers while inspiring them to see what’s possible with technology. They build quality relationships with customers to provide relevant and memorable product demonstrations. This role provides full-service and solutions support to customers in the areas of Vendor Experience. Certified Advisors are responsible for delivering profitability by achieving revenue, margin, solution, and operational targets. They are highly skilled within a given area and work closely with other employees to demonstrate, promote, and sell products and services. At Best Buy, every team member should feel empowered to deliver a world-class and unique experience based on each customer’s needs.

Responsibilities

• Drives a positive customer experience by building relationships, exhibiting empathy, and providing solutions to customer needs.
• Processes sales transactions including online and in-person orders while handing off customers to General Advisors for returns and exchanges.
• Achieves team and individual goals while enabling an excellent customer shopping experience.
• Applies a high level of product knowledge and expertise through ongoing learning and certifications to enable an excellent customer shopping experience.
• Uses available tools to stay current on promotional initiatives and helps execute profitable growth during critical business drive times.
• Engages with customers for consultations whether in-store, over the phone, or via online chat.
• Generates future opportunities by discovering deeper customer needs to build lasting relationships.
• Embraces a learning culture to continuously improve existing skills and acquire new ones in support of customer obsession and advancing contributions.
• Maintains the assigned department’s merchandising and readiness to serve customers.
• Provides feedback on products and customer engagement with vendor partners, representatives, and market teams.
• Acts as a trusted subject matter expert, brand advocate, and product champion for the specified vendor product assortment.
• Coaches and trains coworkers on new vendor technology and services.
• Utilizes vendor-provided devices and accommodations to improve product knowledge and understanding.

Basic Qualifications

• Ability to work successfully as part of a team.

Preferred Qualifications

• Prior experience serving as a specialist in premium, luxury, or complex technology solutions.
• 1 year of experience working with consumer electronics.

Benefits

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for physical and mental well-being
• Paid time off (vacation or PTO) based on work location, employment status, salary or hourly status, and years of service
• Eligibility for incentive pay plans to drive performance and recognize achievements