APPAREL/CASHIER

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the store.
• Gain and maintain knowledge of products sold within the store and be able to respond to questions and make suggestions about products.
• Responsible for being visible, friendly, and actively greeting, engaging and assisting customers.
• Process customer transactions through the check lane quickly, accurately, and efficiently.
• Observe scheduled shift operating hours.
• Receive accurate payment for merchandise; makes change; processes checks, credit and debit charges according to proper departmental procedures for paperwork and the performance of duties.
• Understand the Point of Sale system, and handle various tenders, rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
• Record the sale of items to the register by moving merchandise across the scan window, using a hand-held scanning gun or, if necessary, the 10-key pad.
• Able to complete transactions in the time allotted to ensure productivity beach marks are met.
• Report pricing discrepancies as directed by company policy.
• Stay current with present, future, seasonal and special ads.
• Offer and/or mention to customers all company directives such as Kroger Personal Finance, fundraising requests, customer service surveys, fuel points.
• Keep checkout area clean by wiping down all surfaces.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Adhere to all local, state and federal laws, and company guidelines.

Qualifications

• Successfully completed checker training.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math: counting, addition, and subtraction.
• Must be able to meet the minimum physical demands of the position.
• Must be 18 or older.
• Desired: High school diploma or equivalent, customer service experience, courtesy clerk, second language: speaking, reading and/or writing.