Apex Track Marshall

About the Role

The Track Marshall Lead is a full-time hourly position responsible for assisting the Operations Supervisors with daily leadership, including staffing, training, cost control, service standards, operational procedures, guest relations, sanitation, environmental control, cash handling, staff motivation, and safety and security. This role requires maintaining the quality and ethical standards set by Red Hawk Casino and fostering an environment of ownership and accountability.

Responsibilities

• Manage daily operations: staffing, scheduling, labor, repair and maintenance, cleanliness, organization, service timing, and product quality.
• Maximize daily sales and effectively manage costs, labor, and cash control.
• Maintain opening, running, and closing duties for the department.
• Engage in customer interaction and audit the customer experience, including event execution.
• Ensure track personnel run races safely and efficiently.
• Ensure mechanic personnel maintain karts in peak working condition.
• Enforce strict adherence to company policies and outstanding customer service.
• Order and purchase operational supplies, concessions, and retail merchandise.
• Perform operational paperwork duties, including safety, payroll, and facility documentation.
• Contribute to schedules and employee communications.
• Correspond with and provide regular reports to management.
• Maintain the highest standard of facility appearance, including storage areas and the parking lot.
• Coordinate with leadership to ensure prompt facility maintenance.
• Provide management with direct and honest feedback on staff performance.
• Assist with staff training and employee relations.
• Maintain high staff morale.
• Take an active part in the recruitment and retention of staff.
• Perform all other duties as assigned.

Requirements

• Current trainer or team lead experience is a plus.
• Proven leadership and team skills; ability to motivate and manage staff at all levels.
• Strong written, verbal, and organizational skills.
• Ability to work with minimal supervision and make independent decisions.
• Ability to lift up to 60 lbs.
• Maintain all safety procedures.
• Open and full availability, including holidays, nights, and weekends.
• Sensitivity to confidentiality and discretion regarding personal and employee matters.
• Gregarious, upbeat, and outgoing personality.

Schedule

Flexible schedule, including holidays, nights, and weekends.