APeX Claims Analyst

Responsibilities

• Plans, implements and supports clinical software, hardware, operating systems and / or distributed clinical information systems of moderate scope and complexity.
• Contributes to estimates of resource needs and scheduling of system upgrades and modifications.
• Works on complex initiatives to analyze patient care workflow in various clinical departments, and to develop and define information technology solutions for improved system integration and functionality.
• Organizes medical record tools and data.
• Applies innovation in management of complex scenarios.
• Collaborates with key operational users on complex projects to modify workflow due to new releases and system upgrades.
• Plans and develops improvements in functionality and efficiency of clinical applications.
• Liaison between vendors and IT leadership.
• Contributes to the development of new projects at all levels of scope and complexity.
• Performs systems analysis, planning and preparation, coding, testing, implementation and client / vendor coordination.
• Designs and conducts user training in clinical information system workflows and processes, hardware and / or operating systems at all levels of complexity.
• Develops effective tools and aids for systems training.
• Troubleshoots escalated issues of moderate complexity and scope with clinical software, hardware, operating systems and / or distributed clinical information systems.
• Identifies and coordinates service and support as needed between clinical engineering, IT, networks, departments and outside vendors.
• Proposes new solutions in regards to workflows, processes, system designs or developments as needed.
• Participates in development of complete, concise and comprehensive polices and operation procedures to assist in communicating issues to management staff.
• Realigns based upon business and clinical needs. Looks to new opportunities to address customer service challenges. Documents issues and develops / communicates plans to address.
• Estimates project time requirements, addresses gaps, participates in feasibility assessments.

Qualifications

• Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
• Epic PB or HB Claims and Electronic Remittance Admin Certification.
• 3 – 5 years of related work experience.
• Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
• Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
• Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with users of financial clinical information systems at all professional and technical levels.
• Detail-oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
• Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.
• Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.