Claims Analyst

JOB SUMMARY

The Cargo Claims Analyst role is part of the Claims Department within the Legal Division and is responsible for processing marine cargo claims. The position manages a portfolio of cargo claims for assigned U.S. ports, overseeing the full claims lifecycle from receipt through resolution.

KEY RESPONSIBILITIES AND DUTIES

• Manage and independently oversee a caseload of marine cargo claims for assigned ports.
• Closely track cargo claims files throughout their development and provide status updates as required.
• Conduct thorough claim investigations, including review of policies, liability assessment, damage evaluation, and compliance with applicable laws and regulations.
• Maintain detailed, accurate, and well-organized claim records to ensure the most current information is readily available for internal review.
• Monitor claims files for unusual circumstances or risk factors requiring escalation within the company.
• Engage and communicate effectively with customers, vendors, colleagues, and counterparties both domestically and internationally to maintain consistent information flow.
• Pursue collections and recovery efforts against third parties when applicable.
• Analyze complex fact patterns and distill them into clear, concise written summaries.
• Cookordination with internal departments to ensure adherence to internal procedures, documentation standards, and compliance requirements.
• Presentence required on-site 5 days per week

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s degree or equivalent experience.
• Experience with work involving maintaining complex records in an organized fashion.
• Experience with commercial collections preferred.

REQUIRED SKILLS AND ABILITIES

• Attention to detail: advanced
• Communication skills : advanced
• Customer orientation: advanced
• Decision making: intermediate
• Dependability: advanced
• Organization skills & time management: advanced
• Proactivity: advanced
• Problem solving: intermediate
• Prioritization: advanced
• Team player: intermediate
• English: advanced
• MS Excel with the ability to learn new software: fundamental

PHYSICAL DEMANDS

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.
• Must be able to commute to the designated office location.
• Presentence required on-site 5 days per week

WORK AUTHORIZATION

Authorization to work in the U.S. This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.

About Mediterranean Shipping Company (MSC)

Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC’s shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually. For more information, visit MSC Mediterranean Shipping Company.

About Mediterranean Shipping Company (USA) Inc.

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.