Claims Analyst

About the role

As a Claims Analyst, you will serve as a subject matter expert and critical problem solver, taking full ownership of a portfolio of complex and high-value cargo claims (frequently exceeding $100,000). You will drive comprehensive claim management from initiation to resolution, integrating strategic analysis of claims trends to identify risks and develop proactive solutions.

Responsibilities

• Independently manage a portfolio of complex cargo claims from initial filing to final resolution, ensuring efficient, accurate, and timely handling.
• Independently lead scheduled meetings with external parties, addressing complex inquiries, driving resolutions, and identifying actionable items to bring back to management for strategic consideration.
• Comprehensively manage and reconcile all financial aspects of a claims portfolio, ensuring accurate balancing of all receivables and payables.
• Leverage deep industry knowledge to navigate intricate investigations and apply a comprehensive understanding of regulations, terms, and conditions to all claim values.
• Provide mentorship and guidance to junior team members on processing claims across the full range of values.
• Leverage deep business acumen and a comprehensive understanding of the transportation industry to strategically oversee claim operations, optimizing efficiency and ensuring adherence to time standards across the team.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, or related field, or 3 years of professional experience in customer service, administrative support, or the insurance industry.
• 5+ years of experience managing claims required. Experience in cargo claims in a 3PL environment preferred.
• Exceptional organization skills and high attention to detail.
• Proficient in Google Suite; conduct basic risk analysis and general data reporting.
• Superior written and verbal communication skills. Understand that proactive communication is key.
• Able to work both independently and collaboratively.
• Strong critical thinking, judgment, and decision-making skills.

Benefits

• Excellent benefits, including medical, dental, vision, life, and disability coverage.
• Matching 401(k) program.
• Learning opportunities through Employee Resource Groups.
• Office-wide engagement activities, team events, happy hours, and more!
• Casual dress code.
• Located in downtown Chicago, IL with convenient public transportation and bike storage.
• Free counseling sessions through Employee Assistance Program.
• Company-paid holidays, paid vacation time, and wellness days.
• 100% paid parental leave for new parents.
• Relocation assistance available.

Pay

The base salary range for this position is $58,000 - $72,000, plus bonus and benefits. The range displayed on each job posting reflects the pay range for the position across all locations. Within the range, individual pay is determined based on work location, job-related skills, experience, relevant education or training.