APCM Operations Lead

The Role

The Role

What You'll Do

• Own and lead the highest-priority cross-functional operational initiatives across the APCM business at any given time
• Serve as the connective tissue between Growth, Enrollment, Care, and Patient Success removing blockers, aligning stakeholders, and driving decisions
• Translate leadership priorities into structured workstreams with clear owners, timelines, and measurable outcomes
• Diagnose operational inefficiencies across the APCM product lifecycle and design scalable solutions before they become critical
• Build and maintain operational playbooks, SOPs, and frameworks that support growth without proportional headcount increases
• Partner with Product and Technology to identify automation and workflow improvement opportunities
• Support the launch and ramp-up of new health system partners end-to-end
• Define and own the KPI framework for APCM operations; build dashboards and reports that surface actionable insights
• Partner with Finance and Analytics on capacity planning, forecasting, and business reviews
• Prepare executive-level communications, operational reviews, and strategic updates
• Proactively flag risks and emerging issues before they compound

What You'll Need

• 5+ years of experience in operations, strategy, consulting, or a related field
• A strong generalist operator: equally comfortable building a process from scratch, diving into a spreadsheet, and presenting to an executive audience
• Proven ability to lead cross-functional initiatives and influence without direct authority
• Highly analytical defaults to data in decision-making and can build analyses independently from raw inputs to recommendation
• Comfortable with ambiguity, fast-changing priorities, and building in environments where the playbook doesn't yet exist
• You demonstrate hands-on cross-functional ownership, not just analytical or presentation support and a track record of driving structured problem-solving through to execution

Compensation

Compensation

Benefits & Perks

• Competitive pay & equity*
• Fully remote
• Comprehensive health coverage: Medical, dental & vision
• Paid time off
• 401k plan + matching
• Paid parental leave
• Home office stipend

*benefit offerings may vary depending on job profile, job level and worker type