Apartment Operations Coordinator

About the role

As the Apartment Operations Coordinator, you will hold a full-time, 12-month appointment and report to the Assistant Director of Apartment Operations. You will provide oversight of the apartment services office, serving more than 1,800 students and families with their key and apartment assignment needs. In this role, you will oversee all aspects of apartment contract assignments, including transfer and contract termination processes. You will provide one-on-one advising to residents, supervise apartment services staff, and work closely with Apartment Custodial and Auxiliary Facilities Services to support the resident experience and facilitate the unit turnover process. You will also demonstrate strong communication, public relations, and public speaking skills in serving residents and collaborating with campus partners.

Responsibilities

• Provide oversight of the apartment services office serving more than 1,800 students and families
• Oversee apartment contract assignments, including transfer and contract termination processes
• Provide one-on-one advising to residents
• Supervise apartment services staff
• Collaborate with Apartment Custodial and Auxiliary Facilities Services to support the resident experience and facilitate unit turnover

Requirements

• A Bachelor’s degree in a field relevant to area of specialization and three (3) years of experience directly related to the specialty area; any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis
• Relevant leasing office or living group experience
• Willingness and ability to keep regular hours and work some evenings and weekends
• Effective interpersonal, written and oral communication skills
• Computer software skills, including the ability to use Microsoft Office programs such as Outlook, Word, Excel, Teams and SharePoint
• Experience interpreting and applying laws, rules, policies and procedures
• Commitment to supporting equal access and opportunity

Preferred Qualifications

• A Master’s degree in College Student Personnel/Higher Education Administration or a related field
• Experience with StarRez or other Housing Management System
• Experience in facility access management and oversight (keys, access cards, etc.)
• Experience with conference or hospitality operations
• Ability to multi-task and work well under stressful conditions
• Ability to work with a diverse student and staff population
• Commitment to and knowledge of student development and academic success
• Ability to work with students and administrators in a broad range of situations and demonstrate a genuine concern/interest for the welfare of students
• Ability to work collegially and collaboratively with diverse internal and external constituencies

Benefits

• Paid sick and vacation leave
• Paid holidays
• Medical, dental, life and disability insurance package for employees and dependents
• Retirement and deferred compensation plans; optional supplemental retirement accounts
• Training and development
• Employee tuition waiver

Pay

Monthly Salary: $5,000.00 – $5,500.00; commensurate with experience and qualifications