Apartment Maintenance Technician 2

About the Role

As Maintenance Technician 2, you will be responsible for completing a variety of hands-on maintenance and repair tasks across the property, with a strong emphasis on accountability, quality workmanship, and legendary customer service. This role is focused on executing maintenance work, responding to service requests, and supporting overall property operations.

Accountability

• Complete assigned maintenance tasks accurately, efficiently, and within expected timeframes
• Document work performed, parts used, and time spent in the maintenance system
• Follow established maintenance schedules and prioritize work orders based on urgency and resident needs

Legendary Customer Service

• Respond to resident maintenance requests in a courteous, professional, and timely manner
• Communicate clearly with residents regarding repairs, timelines, and completed work
• Maintain a positive, service-oriented attitude while fostering collaborative relationships with residents, neighboring properties, and team members

Maintenance & Repairs

• Perform routine and corrective maintenance, including plumbing repairs, electrical troubleshooting, HVAC maintenance, and appliance repair
• Perform general carpentry work such as drywall repairs, countertops/cabinet repairs, finish carpentry, handing doors/lock repairs, and window and glass
• Conduct preventive maintenance inspections to identify and address issues proactively
• Follow all safety procedures and company standards

Property Upkeep

• Assist with maintaining the overall cleanliness, safety, and appearance of the property
• Identify and report safety hazards, building issues, or code concerns to leadership
• Perform regular inspections of building systems, equipment, and common areas

Qualifications

• High school diploma or equivalent; additional technical certifications or training preferred; CAMT, Type II EPA 608, CPO
• Minimum of 2 years of experience in apartment maintenance or a related field
• Strong technical skills with the ability to troubleshoot and repair common maintenance issues
• Ability to perform and understand basic office equipment: computer knowledge, Yardi or similar, Outlook, key control systems
• Excellent customer service skills with a commitment to delivering legendary service to residents and associates
• Ability to work independently and as part of a team in a fast-paced environment
• Availability to work evenings, weekends, and on call as needed
• Have valid driver license, auto insurance, and reliable transportation

Physical Requirements

• Ability to perform physical maintenance duties, including walking properties, climbing stairs and ladders, lifting up to 50 lbs, and working indoors and outdoors in varying conditions
• Ability to safely operate hand and power tools and perform repetitive tasks as needed
• Ability to communicate clearly, follow safety procedures, and use computers or mobile devices to complete work orders and documentation
• Must maintain company standards in dress and appearance per uniform policy for maintenance

Benefits

• Medical, Dental, and Vision insurance (eligible after 60 days)
• MetLife Supplemental Insurance options
• Employee Assistance Program (legal, financial, and counseling services)
• 401(k) plan (after 90 days)
• Long-Term and Short-Term Disability options
• 15 PTO days, 8 paid holidays, and 1 floating holiday
• Wellness program and e-learning platform for ongoing development