Apartment Maintenance Supervisor - EPA Required

About the Company

NRP has been recognized as a “Top Workplace” and values a culture where employees can build long-term careers. The company has received industry awards including Top Workplaces, Best and Brightest Companies to Work For, and National Apartment Association’s Best Places to Work. Since 1994, NRP has been dedicated to building quality homes for residents, regardless of income, and operates as a full-service multifamily developer, general contractor, and property manager with a nationwide presence.

Benefits

• Commission and bonus opportunities
• Paid vacation and sick leave
• 11 paid holidays
• Paid maternity and parental bonding leave
• Short- and long-term disability
• Medical, dental, vision, and life insurance
• 401(k) match
• Training, certification, and growth opportunities
• Employee referral and recognition programs

Responsibilities

Maintenance Services

• Direct and oversee all aspects of maintenance for the community
• Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services
• Maintain accurate records for all required reporting and recordkeeping outlined by NRP policy
• Walk the property daily to uphold curb appeal and monitor safety issues
• Schedule and coordinate apartment turns, including assistance with resident move-out and apartment renovations
• Follow expense guidelines, monitor operating expenses, and recommend cost-saving strategies
• Manage inventory and storage area, purchasing adequate maintenance materials and keeping an accurate log of supplies
• Communicate and advise the Community Manager on recommendations for capital improvements and maintenance requirements for the annual budget
• Coordinate all contracted services, solicit and analyze bids, assess completed work, and track invoices for timely payment
• Complete all service requests and apartment turnovers in line with NRP policy and procedure
• Supervise the use of property golf carts and all other major tools and equipment when applicable
• Notify Community Managers of solutions for safety or liability concerns as well as preventative maintenance needs
• Conduct and document monthly safety meetings, including procedures, training, safety equipment, MSDS, and use of equipment

Customer Service

• Complete service requests from residents and team members in a timely fashion, in accordance with company policy
• Ensure excellent customer service with a courteous and professional attitude toward all customers and team members
• Audit key tracking system daily and weekly
• Participate in after-hours emergency requests and ensure property staff coverage 24/7
• May occasionally be required to assist at other properties
• Run errands to support the property as necessary

Personal Development

• Support and assist the Community Manager and Recruiting Department with new hire selection
• Train, coach, and mentor team members, ensuring appropriate training is received
• Create a team environment: hold weekly team meetings; manage by goals and open communication
• Generate work and on-call schedules for service employees
• Provide ongoing feedback to team members and conduct scheduled formal written performance reviews
• Take corrective action as necessary according to company policy
• Provide recommendations for compensation adjustments, promotions, and terminations

Requirements

• High school diploma or equivalent; EPA certification required
• At least 5+ years of experience in maintenance and repair for apartment communities
• Strong computer skills and proficiency in Microsoft Office; Yardi experience preferred
• Valid driver’s license and reliable transportation