Apartment Leasing Consultant

Location: South Bend, IN | Reports to: Regional Property Manager (Conventional, Multifamily)

About the role

The Apartment Consultant supports multiple conventional, market-rate multifamily communities by providing high-quality leasing, sales, and customer service coverage where it is needed most. This role is designed for a flexible, results-driven professional who thrives in a fast-paced environment, adapts quickly to different communities, and plays a critical role in maintaining occupancy, leasing velocity, and resident satisfaction across assigned sites.

Responsibilities

Leasing & Sales Performance

• Serve as the primary leasing point of contact at assigned communities during coverage periods
• Conduct apartment tours (in-person and virtual) and follow up with prospects through phone, email, text, and in-person communication
• Convert leads to leases by effectively presenting community features, pricing, availability, and lease terms
• Execute new leases, renewals, and required documentation in accordance with company policies and Fair Housing regulations
• Meet or exceed leasing goals, occupancy targets, and lead-to-lease conversion expectations
• Support retention efforts by assisting with renewals, transfers, and resident communication

Resident Experience & Customer Service

• Deliver a professional, welcoming, and consistent customer experience to prospects and residents
• Respond promptly to walk-ins, phone calls, emails, and online inquiries in alignment with leasing response standards
• Partner with maintenance and property teams to follow up on service needs and resident requests
• De-escalate resident concerns with professionalism and escalate issues appropriately when needed
• Represent the company positively within the community and with ownership groups

Administrative, Marketing & Compliance Support

• Accurately enter, update, and maintain prospect, applicant, and resident data in property management and CRM systems
• Manage and follow up on leads generated through ILS platforms (e.g., Apartments.com, Zillow, RentCafe)
• Process applications, screenings, verifications, and compliance documentation in a timely manner
• Ensure leasing offices, model units, and tour paths are clean, organized, and presentation-ready
• Adhere to all federal, state, and local Fair Housing laws and participate in required compliance training
• Provide feedback to leadership on leasing trends, prospect feedback, and operational opportunities

Multi-Site Coverage & Flexibility

• Float between multiple assigned communities based on leasing demand, staffing needs, PTO coverage, vacancies, lease-ups, or special initiatives
• Quickly learn and adapt to different community layouts, pricing structures, and operational processes
• Provide short-notice or scheduled coverage as business needs evolve
• Support lease-up, stabilization, or rapid-response leasing efforts as assigned

Qualifications

Education & Experience

• High school diploma or equivalent required; additional education or certifications in real estate, business, or hospitality preferred
• Minimum of 1 year of experience in multifamily leasing, property management, hospitality, or customer-facing sales preferred
• Experience working across multiple sites, in a floating role, or in high-volume leasing environments strongly preferred
• Experience with market-rate, conventional multifamily communities preferred

Skills

• Strong sales mindset with the