Apartment Community Manager

About the role

Are you an experienced property management professional looking to lead a successful apartment community? Valley Estates of Mountain Home is seeking a motivated and experienced Community Manager to oversee the daily operations of our community in Mountain Home, Arkansas. As the Community Manager, you will be responsible for the overall success of the property by leading the onsite team, maximizing occupancy, maintaining resident satisfaction, ensuring financial performance, and protecting the physical asset. If you're a strong leader who thrives in a fast-paced environment and is passionate about delivering exceptional customer service, we'd love to hear from you!

Responsibilities

• Lead the day-to-day operations of the apartment community.
• Market and lease available apartment homes while maintaining compliance with Fair Housing regulations.
• Maintain a strong waitlist and maximize occupancy.
• Deliver exceptional customer service and build positive resident relationships.
• Collect rent, deposits, and other fees utilizing OneSite property management software.
• Screen and qualify prospective residents.
• Oversee apartment make-readies, renovations, and move-in readiness.
• Maintain accurate records, including applications, leases, notices, work orders, and resident files.
• Prepare reports and communicate property performance and recommendations to the Regional Director.
• Manage maintenance staff, vendor relationships, and service contracts.
• Ensure timely completion of maintenance requests and property upkeep.
• Monitor expenses and manage the property within budget.
• Respond promptly and professionally to resident concerns and complaints.
• Enforce community policies and procedures while maintaining a positive living environment.
• Perform additional duties as assigned.

Qualifications

Required:

• Minimum 2 years of multifamily property management experience with a proven track record of successful leasing, occupancy, and resident retention.
• Strong leadership, organizational, and problem-solving skills.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Strong customer service skills and the ability to build positive relationships with residents, staff, and vendors.

Preferred:

• LIHTC (Low-Income Housing Tax Credit) experience.
• OneSite/RealPage experience.
• Experience managing budgets and vendor