AP Support Specialist

Responsibilities

• Provide accurate, timely, and professional service to all internal customers (team members) and external customers (suppliers).
• Research complex problems and assist with any cross-functional special projects.
• Maintain strong relationships with internal and external business partners and suppliers.
• Review and reconcile supplier statements (including intercompany).
• Secure supplier invoice copies for processing, as needed.
• Perform month-end close reporting and adjustments as necessary.
• Monitor outstanding checks and assist with escheatment process when applicable.
• Gather data for AP metrics reporting.
• Identify and implement process improvements to enhance operations.
• Coordinate with stakeholders to improve efficiency and achieve targeted results through root cause resolutions.
• Provide mentoring, coaching, and support to less experienced team members.
• Escalate issues requiring second-level support to Accounts Payable Supervisor or Manager.
• Participate and support department projects and company initiatives as required.

Requirements

• Minimum Accounting or Finance associate’s degree or High School diploma/GED equivalent with 3-5 years’ experience using accounting principles.
• Excellent interpersonal, written, and verbal communication skills.
• Strong attention to detail and ability to work well within a deadline-driven environment.
• Positive, professional attitude and strong customer service skills with an ability to handle conflict/sensitive topics.
• Ability to maintain confidentiality of sensitive information.

Preferred

• Previous Customer Support/Service experience.
• Microsoft Excel experience, including pivot tables and VLOOKUP functions.

Pay

Pay Range: $24.00-$27.00/hr

Work Environment

This position is located at our Viracon offices in Owatonna, Minnesota. Work is "hybrid" and defined by the Sr AP Shared Services Manager with an expectation of working in the office a minimum of 3 days per week. Core operational support hours are Monday-Friday 8:00 AM–4:00 PM CST.

Benefits

• Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)
• Incentive Plans
• 401(k) with employer contribution and match
• Employee Stock Purchase Plan with employer match
• Paid Time Off (Vacation and Sick Time)
• Paid Holidays
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Wellness Program
• Training and Career Progression

About the Role

The AP Support Specialist is responsible for centralized AP Support Help Desk inquiry resolution in accordance with Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs), including supporting cross-functional departments and business segments. The position is critical to Apogee’s Requisition to Pay process and will have month-end reporting and analysis responsibilities.