AP Supervisor

About the Role

Outform Group specializes in creating tangible consumer engagements that elevate, connect, and humanize brand experiences. We unite leading experts in research, strategy, design, innovation, and manufacturing to create unforgettable brand experiences. This role oversees the day-to-day operations of the Accounts Payable function, ensuring timely and accurate invoice processing, vendor management, payment execution, compliance with internal controls, and operational reporting. The Accounts Payable Supervisor drives continuous improvement, accountability, KPI management, and process transformation initiatives across the AP function.

Direct reports: Accounts Payable Clerks.

This role is accountable for the operational performance, accuracy, efficiency, and control environment of the Accounts Payable department, including timely invoice processing, reducing operational errors, driving KPI visibility, supporting cash flow management, and improving overall process efficiency through automation and standardization.

Responsibilities

• Supervise and manage daily Accounts Payable operations in a high-volume environment.
• Establish and enforce KPI reporting and accountability metrics across the AP team.
• Monitor invoice processing accuracy, exception trends, aging, turnaround time, and productivity.
• Lead continuous improvement initiatives focused on process efficiency, scalability, and control enhancement.
• Drive transformation initiatives including AI/scanning, OCR, workflow automation, and process standardization.
• Ensure compliance with company policies, internal controls, and approval workflows.
• Review and resolve invoice discrepancies, payment issues, and vendor escalations.
• Coordinate and build month-end close activities related to Accounts Payable.
• Prepare executive-level operational reporting and KPI summaries.
• Train, mentor, and develop AP team members while driving accountability and performance.
• Partner with Finance and IT on ERP enhancements, implementations, and process improvements.
• Utilize advanced Excel reporting and analytics to support operational decision-making.

Key Interfaces

• Finance Leadership
• Procurement / Purchasing
• Operations
• Treasury
• IT / Systems Support
• Shared Services
• External Vendors and Partners

Key Performance Indicators

• Invoice processing accuracy rates
• Reduction in processing errors and rework
• Invoice turnaround time
• AP aging and overdue invoice metrics
• Exception resolution timeliness
• Team productivity and throughput
• Continuous improvement implementation and measurable efficiency gains
• Successful implementation of automation/AI scanning initiatives
• Compliance with internal controls and audit requirements

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred.
• Minimum 5+ years of Accounts Payable experience in a high-volume environment.
• Minimum 2+ years of supervisory or management experience required.
• Demonstrated experience leading operational transformation and process improvement initiatives.
• Experience implementing AP automation, OCR/scanning, AI workflow tools, or intelligent invoice processing preferred.
• Strong ERP systems experience required; Microsoft Dynamics 365, Oracle, SAP, or equivalent preferred.
• Advanced Excel skills including pivot tables, lookups, reporting, reconciliations, and data analysis.
• Strong analytical, organizational, and problem-solving capabilities.
• Excellent communication and leadership skills.
• Proven ability to manage competing priorities within fast-paced operational environments.

Leadership Attributes & Personal Characteristics

• Strong leadership presence with the ability to drive accountability and performance.
• Continuous improvement mindset with a focus on operational excellence.
• Ability to lead teams through organizational and process transformation.
• Strong business partnership mentality and cross-functional collaboration skills.
• Highly organized with exceptional attention to detail.
• Proactive problem solver with strong analytical capabilities.
• Ability to effectively communicate with all levels of the organization including executive leadership.
• Results-oriented with a sense of urgency and ownership.

Essential Functions

Working conditions are in a normal office environment. While performing the duties of this job, the employee is regularly required to walk, sit, and stand, using hands to handle, finger, or feel objects, tools, or controls. Occasionally, the employee must crouch or kneel. The employee must occasionally exert or lift up to 20 pounds. Successful performance requires good eyesight with or without corrective lenses. Requires long periods of time working at a computer and includes phone work.