AP Automation Support Specialist
About the role
With over 200,000 users in more than 30 countries, we are looking for passionate and committed individuals to continue improving customer satisfaction and strengthening our position as a market leader. Certified as a Great Place to Work, our company offers pleasant working conditions, both in terms of location, hybrid work model (3 days in office/2 days from home), and ongoing team building activities.
Our Support division is currently seeking an AP Automation Support Specialist for a permanent position.
Responsibilities
- Provide quality functional support to Yooz's clients.
- Analyze and document customer requests.
- Provide quick and effective solutions to meet their needs, resolve difficulties encountered, and follow up on their resolution until the end.
- Cooperate with internal teams (Sales, Project, R&D, IT) to respond to customer requests and ensure that issues are resolved quickly and effectively.
- Assist our clients in using and configuring the software's functional settings.
- Contribute to the continuous improvement of Yooz's solution by providing feedback and suggestions from clients.
- Responsible for customer satisfaction, retention, and reference-ability for all assigned accounts.
- Share knowledge with your team through strategic and operational planning sessions at regularly scheduled onsite meetings.
- Utilize a deep understanding of each customer's environment to identify customer needs and implement solutions that will accelerate their success.
Skills and requirements
- You have a degree in accounting, or confirmed professional experience as an accountant.
- You have full mastery of the Expert-Accountant ecosystem in terms of invoice dematerialization software and accounting ERPs such as Sage (Intact), Netsuite, QBD/QBO, CDK, Microsoft GP, etc.
- Excellent communication skills and ability to interact with customers in a clear, professional, and courteous manner.
- Good analytical and problem-solving skills.
- Strong customer orientation, passion for helping customers solve their problems.
- Ability to work in a team and collaborate with other team members to solve customer problems.
- Good adaptability and ability to quickly learn new technologies.
- Strong written and verbal English is mandatory.
- French fluency is optional but very useful.
- Spanish is a +.
Why should you join us?
Yooz is a company where more than 95% of employees believe it is truly a great place to work. Equity, respect, hospitality, credibility, and pride are just some of the values highlighted by our 450 group employees. We strive every day to create a positive and fulfilling work environment so that everyone can grow in the best conditions.
Benefits
Yooz cares about its employees and strives to offer competitive salary & performance based bonuses, unique benefits that go beyond just medical and dental, a belief that every employee deserves a productive life outside of work, and an atmosphere of creativity and development.
- Base pay + performance-based bonuses
- Generous paid time off and 12 paid holidays
- Multiple health, dental, & vision insurance options for the entire family starting your 1st full month of employment
- 401(k) plan employer matching
- Group life insurance / Short term / Long term disability
- Maternal / Paternal / Illness Leave
- "Yooz Achievers Klub" trip offered to all departments based on yearly performance
- Additional employee perks: Free workout classes, Bi-monthly Happy Hours, free monthly lunches for employees, Employee Discount Program, Yooz Cares Day (Community Service), Pet insurance.