AOU Call Center Specialist- Remote

About the role

The All of Us Research Program Call Specialist will be part of the Patient Engagement Team, conducting engagement, enrollment, and retention activities for the All of Us research program. This role focuses on outreach and engagement to enroll and retain participants, with occasional minimal research activities such as recruiting for advisory boards, coordinating with the research team, and other assigned tasks.

Responsibilities

• Utilize effective outreach, engagement, and recruitment methods to drive enrollment and retention rates.
• Identify, engage, and screen patients for eligibility and enroll them in the All of Us research program and ancillary studies.
• Provide patients with a thorough overview of the All of Us research program or ancillary study and answer all questions.
• Use the Teach Back Method to assess patients’ understanding of the program or study.
• Use Motivational Interviewing to build rapport with prospective and current patients.
• Obtain informed consent for IRB-approved protocols.
• Administer surveys and record data.
• Use data to assess the effectiveness and outcome of outreach and engagement strategies.
• Schedule appointments for patients to complete enrollment and retention activities.
• Conduct daily phone outreach and occasional email outreach to inform patients of study activities and schedule appointments.

Requirements

• Associate’s degree or high school diploma/GED + at least 2 years of relevant work experience.
• Excellent communication skills.
• Ability to problem-solve, maintain priority, and focus on assigned tasks.
• Attention to detail and documentation.
• Ability to follow procedures and protocols consistently.
• Flexibility in work schedule.
• Intermediate proficiency in Microsoft Office and internet-related applications.
• Familiarity with standard concepts, practices, and procedures related to public health research.
• Knowledge of participatory research and working with community.
• Adaptability to change.
• Patient Relationship Management experience is a plus.
• Personable and outgoing personality.
• Willingness to engage individuals from a diverse population.
• Bilingual (Spanish/English), oral and written.

Physical Requirements

• Must be able to clearly communicate verbally.
• Must be able to sit for extended periods while working at a computer.

Schedule

• Occasional mornings, evenings, and weekends as needed.
• Opportunity for full-time or part-time positions.
• This position is available for remote work.

Additional Qualifications

• Confidentiality of business information is required and must be maintained according to CHC policies.
• Human Subject Protection Training is preferable but not required.
• Excellent oral and written skills are required.
• This position is contingent on grant funding.

About the Organization

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations. It delivers primary care to more than 150,000 patients in Connecticut and extends access to specialty care for over 2.5 million individuals across the U.S. The system is a national accrediting body for organizations training advanced practice providers and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in social justice, the environment, and social determinants of health, MWHS creates innovative initiatives led by nationally and internationally recognized experts. The system honors the legacy of Lillian Reba Moses and Gerard Weitzman, whose commitment to justice and equity in healthcare forms its foundation.