Answer Line Rep (PT Evenings)

Remote, part-time (16 hours per week) opportunity! Must reside in the Greater St. Louis area. Shifts include evenings, 4p–12a. Ideal candidates should be available to work holidays, evenings, and weekends. Previous healthcare experience is preferred.

About the Role

St. Louis Children’s Hospital is dedicated to improving the health and lives of children. As one of the top-ranked children’s hospitals in the country, St. Louis Children’s provides care in more than 50 specialty areas through a dedicated team of physicians, nurses, staff, and volunteers. Along with inpatient and outpatient medical care, the hospital offers education, wellness, and injury-prevention programs to fulfill its mission to “do what’s right for kids.”

Responsible for inbound and outbound physician, patient, and other customer communications, working with stakeholders across the BJC network. This position will utilize multiple systems and communication methods to ensure accurate and complete information is shared, contributing to the coordination of care for our patients.

Responsibilities

• Effectively manage a high volume of incoming calls from patients and healthcare facilities, providing exceptional customer service to ensure a high level of satisfaction for our patients, practices, and providers.
• Proactively follow up with physicians and patients regarding hospital visits.
• Ensure accurate and timely communication efforts including: initial point of contact, acting as liaison support for patients, medical staff, and providers, and ensuring follow-through to resolution.
• Identify and address caller questions and concerns, resolving issues when possible and routing requests and messages to the appropriate provider and support staff.
• Maintain accountability for accurate data entry in the electronic health record and maintain patient privacy and security as outlined by HIPAA by obtaining necessary patient information, such as demographics and insurance information.

Requirements

• High School Diploma or GED
• 2–5 years of experience
• No supervisory experience required

Benefits

• Comprehensive medical, dental, vision, life insurance, and legal services available on the first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on the first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combining vacation, sick days, holidays, and personal time
• Adoption assistance