Animal Services Representative

Location: 12450 Ulmerton Road, Largo, FL 33774

About the Role

This is moderately complex work providing customer service, clerical support, and animal care at a large animal control shelter operation. The employee greets and welcomes all visitors, including residents interested in adopting, finding a lost pet, renewing a license, or seeking assistance from other department programs. Animal Services Representatives work courteously and skillfully with customers and animals, ensuring safety for all in the lobby environment.

Responsibilities

• Demonstrate excellent customer service attitude and skills, both in person and over the phone.
• Greet and welcome all visitors to Animal Services.
• Facilitate all major services residents seek, including adoption, lost pet recovery, license renewal, and nuisance complaints.
• Proactively respond to customer needs using knowledge of pet breeds, animal characteristics, and county policies.
• Complete all animal and customer service transactions.
• Perform computer-related duties, including data entry, retrieval, and routine operations.
• Produce business correspondence, reports, and documents.
• Perform routine cashier, billing, receipt, clerical, and filing duties.
• Check for licensing and inoculation of animals admitted to the kennel; record animal history, weight, food intake, and tags (microchips, vaccination, or license).
• Assist customers with adoptions, lost pet searches, animal intake (strays and surrenders), and license renewals.
• Rotate duties between in-person customer service, phone support, lost animal research, mail processing, and administrative tasks.
• Perform cleaning, feeding, and other care or custodial activities to maintain animal welfare in the Adoption Area.
• Keyboard up to 35 words per minute, depending on assignment.
• Perform related work as assigned or required.

Requirements

• At least 3 months of animal care/training experience or coursework in veterinary technology; or
• At least 2 years of office support experience dealing with administrative matters, customer accounts, and computer/office equipment use in the veterinary field; or
• An associate degree, trade school, or vocational training degree, diploma, or certificate in veterinary technology; or
• A bachelor’s or higher-level degree with major coursework in veterinary technology.
• Possession and maintenance of a valid Florida Driver’s License upon hire, with eligibility based on Motor Vehicle Record (MVR) evaluation.
• Ability to work in close proximity with animals (cats and dogs) and handle them safely.
• Willingness to work a variety of schedules, including compulsory work during emergencies or disasters.
• Ability to work on-site at the Animal Services facility (12450 Ulmerton Road, Largo, FL 33774).

Skills

• Proficient in cash handling (highly desirable).
• Experience providing customer service in challenging environments (highly desirable).

Schedule

Monday–Saturday, 8:30 AM–6:15 PM on a rotating schedule. Days off may change.