ANIMAL SERVICES FIELD SUPERVISOR

About the role

This position provides direct supervision over Animal Services Officers and Animal Services Officer Leads; oversees and performs enforcement functions related to the care, control, licensing, impoundment and euthanasia of animals; and performs related work as required.

Responsibilities

• Supervise and provide direct supervision over Animal Services Officers and Animal Services Officer Leads
• Oversee and perform enforcement functions related to the care, control, licensing, impoundment and euthanasia of animals
• Manage conflict, de-escalate potentially hostile situations, and maintain composure and professionalism under stress
• Manage competing priorities and respond effectively to rapidly changing conditions in the field
• Interact tactfully and courteously with internal and external stakeholders including County staff and the general public
• Take ownership of problems, identify practical solutions, and collaborate effectively with team members and partner agencies

Requirements

• Three years of full-time experience as an Animal Control/Services Officer
• Four years of full-time progressively responsible experience in the care and handling of animals in a professional work environment including interviewing the public, assessing information and making determinations
• Four years of active duty military experience
• Four years of full-time experience in the enforcement of local, state or federal codes/laws
• An equivalent combination of training and experience

Qualifications

• A valid driver's license is required at the time of appointment and must be maintained for continued employment for this classification
• Possession of, or ability to obtain, a valid National Animal Care and Control Association ACO I and ACO II certification or equivalent is required within one year of appointment and must be maintained for continued employment in this classification
• Possession of, or ability to obtain, a valid certification as a euthanasia technician is required within one year of appointment and must be maintained for continued employment for this classification
• Possession of, or ability to obtain, a valid pharmacy certificate/controlled substance license is required within one year of appointment and must be maintained for continued employment for this classification
• Possession of, or ability to obtain, a valid Training Instructor certification for Oleoresin Capsicum Spray, Pepperball Launcher, and ASP Baton required within one year of appointment and must be maintained for continued employment within this classification
• Possession of, or ability to obtain, a certificate in chemical capture within one year of appointment and must be maintained for continued employment within this classification

Skills

• Strong knowledge of animal handling, care, and treatment from experience in a professional work environment
• Knowledge of a variety of animal species, breeds, and related behavior
• Strong critical thinking skills, good judgment, and sharp analytical skills
• Outstanding written and oral communication skills
• Self-motivated, organized, and detail-oriented, with the ability to manage competing priorities and respond effectively to rapidly changing conditions in the field
• Outstanding interpersonal and customer service skills, with the ability to interact tactfully and courteously with internal and external stakeholders including County staff and the general public
• Genuine commitment to Washoe County's mission and organizational goals, with the ability to assimilate quickly into the organizational culture and contribute positively to the team

Benefits

Conditions of Employment include the Washoe County Employees Association (WCEA) Supervisory Collective Bargaining Agreement (CBA).

Pay

The pay range for this position is TBD.

Schedule

Field operations run seven days a week, 8:00 am to 10:00 pm. Field Supervisors work nights, weekends and on-call shifts. Shifts are assigned through a shift bid system - for more information, please refer to the WCEA Supervisory Contract 2024-2028, Article 12 - Shift Differential/Shift Bidding ( Labor Relations - Washoe County ).