Animal Services Field Supervisor

About the role

The ideal candidate will possess strong knowledge of animal handling, care, and treatment from experience in a professional work environment; knowledge of a variety of animal species, breeds, and related behavior; exhibit strong critical thinking skills, good judgment, and sharp analytical skills; have the ability to manage conflict, de-escalate potentially hostile situations, and maintain composure and professionalism under stress; possess outstanding written and oral communication skills; be self-motivated, organized, and detail-oriented, with the ability to manage competing priorities and respond effectively to rapidly changing conditions in the field; exhibit strong interpersonal and customer service skills, with the ability to interact tactfully and courteously with internal and external stakeholders including County staff and the general public; demonstrate the ability to take ownership of problems, identify practical solutions, and collaborate effectively with team members and partner agencies; show a genuine commitment to Washoe County's mission and organizational goals, with the ability to assimilate quickly into the organizational culture and contribute positively to the team.

Responsibilities

• Provides direct supervision over Animal Services Officers and Animal Services Officer Leads;
• Oversees and performs enforcement functions related to the care, control, licensing, impoundment and euthanasia of animals;
• Manages conflict resolution and de-escalation of potentially hostile situations;
• Ensures compliance with local, state, and federal codes and laws;
• Interviews the public, assesses information, and makes determinations;
• Manages and maintains records of animal cases;
• Coordinates with other departments and agencies to ensure effective animal management;
• Responds to emergencies and calls for assistance;
• Assists in the development and implementation of policies and procedures;
• Participates in training and professional development activities;
• Performs administrative tasks such as scheduling, budgeting, and reporting.

Requirements

• Three years of full-time experience as an Animal Control/Services Officer; OR four years of full-time progressively responsible experience in the care and handling of animals in a professional work environment including interviewing the public, assessing information and making determinations; OR four years of active duty military experience OR four years of full-time experience in the enforcement of local, state or federal codes/laws; OR an equivalent combination of training and experience.

Qualifications

• A valid driver's license is required at the time of appointment and must be maintained for continued employment for this classification.
• Possession of, or ability to obtain, a valid National Animal Care and Control Association ACO I and ACO II certification or equivalent is required within one year of appointment and must be maintained for continued employment in this classification.
• Possession of, or ability to obtain, a valid certification as a euthanasia technician is required within one year of appointment and must be maintained for continued employment for this classification.
• Possession of, or ability to obtain, a valid pharmacy certificate/controlled substance license is required within one year of appointment and must be maintained for continued employment for this classification.
• Possession of, or ability to obtain, a valid Training Instructor certification for Oleoresin Capsicum Spray, Pepperball Launcher, and ASP Baton required within one year of appointment and must be maintained for continued employment within this classification.
• Possession of, or ability to obtain, a certificate in chemical capture within one year of appointment and must be maintained for continued employment within this classification.

Skills

• Strong knowledge of animal handling, care, and treatment;
• Knowledge of a variety of animal species, breeds, and related behavior;
• Strong critical thinking skills;
• Good judgment and sharp analytical skills;
• Ability to manage conflict, de-escalate potentially hostile situations, and maintain composure and professionalism under stress;
• Outstanding written and oral communication skills;
• Self-motivation, organization, and detail orientation;
• Ability to manage competing priorities and respond effectively to rapidly changing conditions in the field;
• Strong interpersonal and customer service skills;
• Ability to interact tactfully and courteously with internal and external stakeholders;
• Ability to take ownership of problems, identify practical solutions, and collaborate effectively with team members and partner agencies;
• Genuine commitment to Washoe County's mission and organizational goals.

Benefits

Field operations run seven days a week, 8:00 am to 10:00 pm. Field Supervisors work nights, weekends and on-call shifts. Shifts are assigned through a shift bid system - for more information, please refer to the WCEA Supervisory Contract 2024-2028, Article 12 - Shift Differential/Shift Bidding (Labor Relations - Washoe County).

Pay

Salary range: $44,000 - $60,000 annually, commensurate with experience.

Schedule

Field operations run seven days a week, 8:00 am to 10:00 pm. Field Supervisors work nights, weekends and on-call shifts. Shifts are assigned through a shift bid system - for more information, please refer to the WCEA Supervisory Contract 2024-2028, Article 12 - Shift Differential/Shift Bidding (Labor Relations - Washoe County).

Contact Information

Job Contact Details
Name: Jessica Gutierrez
Title: HR Business Partner II
Telephone Number: 775-328-2096
Email Address: jgutierrez@washoecounty.gov
Website: https://www.governmentjobs.com/careers/washoecounty/jobs/5420381/animal-services-field-supervisor

Posting Information

Job Contact Details
Name: Jessica Gutierrez
Title: HR Business Partner II
Telephone Number: 775-328-2096
Email Address: jgutierrez@washoecounty.gov
Website: https://www.governmentjobs.com/careers/washoecounty/jobs/5420381/animal-services-field-supervisor