Animal Pharmacy Customer Care Specialist - Remote after Training!!

About the role

Wedgewood Pharmacy is hiring for its next class starting on August 10, 2026. The role is remote after training, with a mix of in-person training and remote work. The position offers competitive pay and benefits.

Responsibilities

• Deliver exceptional customer service with kindness, empathy, understanding, and patience!
• Navigate patient and prescriber profiles across systems with ease.
• Adapt to each customer interaction, whether inbound, outbound, or written, through email, phone, SMS, chat, and mailed prescriptions.
• Work cohesively with a team, as well as thrive independently!
• Engage with team members across pharmacy and fulfillment facilities.
• Maintain a positive and professional attitude while keeping our pet patients and customers as your top priority!

Requirements

• Possess or be able to acquire a New Jersey Pharmacy Technician License (we train you).
• A coachable, quick learner who embraces change!
• Able to handle high-volume inbound calls - 50 or more a day.
• A compassionate and caring individual who adores animals and those who care for them.
• Demonstrate strong attention to detail and a commitment to following procedures.
• Self-motivated and energized, excelling in a fast-paced environment.
• An effective and persuasive communicator
• Computer-savvy, effortlessly navigating the internet!
• A reliable co-worker with a positive, professional attitude – no exceptions!
• Basic calculations come easily to you.
• A high school graduate or equivalent.

Qualifications

• You have experience in retail or have held Customer Service positions in the past.
• You bring prior contact center experience!
• You possess working knowledge as a pharmacy technician.
• You have worked as a veterinary technician or in a similar role.
• You’re comfortable working with Microsoft Office, Outlook, Word, & Excel.
• You’ve attended some college or earned a degree.
• You can speak Spanish - bilingual candidates are a plus!

Benefits

• A comprehensive benefits package that includes health, dental, and flexible spending accounts!
• A competitive base salary with an uncapped commission structure!
• A 401(k) retirement plan with a generous company contribution to help you save for the future!
• Company-paid life and disability insurance!
• Access to voluntary insurance options!
• A generous paid time off program that increases every year!
• Tuition reimbursement to support your educational goals!
• Growth opportunities – we believe in promoting from within through our internal job posting program!

Pay

$19.25 - $21 USD