Animal Health Customer Care Specialist - Hybrid after training

When will you work?

• New-hire education consists of one week of paid in-classroom training at our Manhattan, KS location; Monday – Friday 8:30-5pm CST.
• Weeks 2-4: M–F, 8:30 AM–5 PM CST fully onsite.
• Month 2: M–F, 11:30 AM – 8 PM CST fully onsite.
• Upon successful completion of new-hire training, initial work schedules will be Monday - Friday, 11:30 AM – 8PM CST until the next shift bid, where this may change.
• All Customer Care employees participate in regular shift bids where work schedules are awarded to each employee based on tenure and performance.
• The position operates on a hybrid schedule after the 2 month training period working on site in office (5) days per week.
• After the 2 month training period, established agents may begin a hybrid schedule. Eligible employees may work from home two (2) days per week on a rotating basis (i.e. two WFH days one week, in office all days the following week and so on).

What you’ll do:

• Deliver customer service with kindness, empathy, understanding, and patience
• Efficiently navigate patient and prescriber profiles across systems
• Able to adapt quickly to each customer interaction - inbound, outbound, and written, through email, phone, SMS, and chat.
• Cohesively work with a team, as well as independently
• Able to interact with team members across pharmacy and fulfillment facilities.
• Hone in on workflow efficiencies and new developments as the team grows by providing feedback.
• Maintain a positive and professional attitude while keeping our pet patients and customers front and center.

Who you are:

• A coachable, quick learner who is comfortable with change
• A compassionate and caring individual who loves animals and those that care for them
• Able to demonstrate strong attention to detail and willingness to adhere to procedures
• Self-motivated and energized; excelling in a fast-paced environment
• An effective and persuasive communicator
• Computer-savvy, navigating the internet with ease
• A reliable co-worker with a positive, professional attitude. No exceptions!
• Basic calculations are easy for you to perform
• A high school graduate or equivalent

Automatic Bonus Points:

• You have worked retail or held Customer Service positions in the past
• You have prior contact center experience
• You have working knowledge as a pharmacy technician
• You have worked as a veterinarian technician or similar role
• You are comfortable working with Microsoft Office, Outlook, Word, & Excel
• You have attended some college or have earned a degree
• You can speak Spanish - Bilingual
• You can acquire a Kansas Pharmacy Technician License

What’s in it for you:

• A comprehensive benefits package that includes health, dental, and flexible spending accounts
• Competitive base salary with uncapped commission structure
• 401(k) retirement plan with a generous company contribution to help you save for the future
• Company Paid Life and disability insurance
• Access to voluntary insurance options
• A generous paid time off program that increases every year
• Tuition reimbursement
• Opportunity for growth - We believe in promoting from within and do so through our internal job posting program!

Pay Range

$18 - $18 USD

Why We Do What We Do

At Wedgewood Pharmacy, your work has purpose. Every prescription you help prepare, support, or deliver contributes to improving the health and well-being of animals. We are passionate about what we do and proud to build a workplace where people feel supported, included, and valued.

Our Commitment to Inclusion

We are committed to building a diverse and inclusive workplace where everyone can thrive.

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