Customer Care Specialist

What you'll do

• Manage customer inquiries received through shared inboxes and other communication channels
• Route requests to the appropriate departments and personnel
• Monitor open requests and ensure timely follow-up and resolution
• Provide customers with status updates and exceptional service
• Cookier customer requests related to calibration services, quotes, orders, customer portals, and operational support
• Process purchase order acknowledgments and portal-related activities
• Manage customer cases within NetSuite, HubSpot, and other business systems
• Maintain organized documentation and workflow tracking
• Cookier with Sales, Calibration, Service, Accounting, Operations, and Marketing teams
• Identify opportunities to improve customer communication and internal processes

Requirements

• 2+ years of customer service, administrative support, customer care, or operational support experience
• Strong verbal and written communication skills
• Excellent organizational and time-management abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and follow-through
• Customer-focused mindset with a commitment to providing excellent service
• Proficiency with Microsoft Office applications

Preferred Qualifications

• Experience with ERP or CRM systems such as NetSuite, HubSpot, Salesforce, or similar platforms
• Experience supporting multiple departments within a service, distribution, manufacturing, or industrial environment
• Familiarity with order processing, customer support workflows, and case management systems
• Strong problem-solving and prioritization skills