Customer Care Specialist
About the role
Serenity is a company dedicated to supporting personal progress and well-being through structured service programs. We are currently seeking Customer Care Specialists to assist individuals in these programs.
Responsibilities
- Provide one-on-one support during scheduled service sessions
- Operate specialized program equipment and tools (training provided)
- Encourage participants using simple tools like journaling, goal setting, and reflection
- Create a welcoming, calm environment for every individual you work with
- Keep accurate records of session progress and communicate updates with team members
Requirements
- 2+ years of full-time professional experience (any industry)
- Strong verbal and written communication skills
- Reliable, hard-working, and open to feedback
- Background check and drug screening required
Qualifications
No specialized experience is required. Comprehensive paid training and certification will be provided to ensure confidence in your role.
Skills
Natural ability to connect with people and create positive experiences is essential. Patience, empathy, and a positive attitude are key.
Benefits
- 90% employer-paid medical, dental & vision coverage
- 10 days PTO (15 after 1 year) + 10 paid holidays
- 401(k) program
- Fast advancement opportunities as we continue to grow
- A supportive, team-oriented culture
Pay
$25-$30/hr + quarterly performance based bonuses
Schedule
Flexible schedule to accommodate individual needs and program requirements.
Benefits
Includes comprehensive health benefits, paid time off, and a supportive work environment.
Company Culture
We value positivity, growth, and helping people move forward. Our team is dedicated to creating supportive experiences that encourage, inspire, and empower individuals.
Equal Opportunity Employer
We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.