Ancillary Services Representative (DME Specialist)

About the role

The DME Specialist role at Jax Spine & Pain Centers involves the friendly, accurate, and timely processing of all patient transactions. The ideal candidate should be goal-oriented and willing to learn.

Responsibilities

• Receipt, routing, and fulfillment of orders from patients, providers, and medical facilities including braces, injection kits, single ingredient creams, PRP and BMC kits.
• Answering phones and responding to patient or provider inquiries by researching documentation and insurance guidelines.
• Accurate and timely entry of data into the Electronic Medical Records (EMR) system.
• Pulling DME/Kits/SIC from inventory, preparing packaging, and dispensing in person.
• Attention to detail, professional demeanor, friendly and willing attitude, compassionate approach to patients, great communication skills, and ability to perform effectively with deadlines in a fast-paced medical office environment.
• Basic computer (Word, Excel, Outlook, etc.) and phone skills are needed as well as experience using Electronic Medical Records (EMR) systems.
• Collecting urine samples.
• Confidentiality and adherence to all HIPAA guidelines and regulations.

Qualifications

• A high school diploma or equivalent required.
• Ability to work successfully as part of a team.
• Strong communication skills.
• Strong customer service skills.
• Strong ability to prioritize and multi-task in a fast-paced environment.
• One to two years’ experience with DME customer service or customer service environment in the medical or DME industry preferred.
• Must be able to display positive attitudes and behaviors towards patients and all staff members.
• Basic computer knowledge is required.
• Maintain strong organizational skills.
• Must be able to establish and maintain effective working relationships with managers and peers.
• Maintain complete confidentiality at all times.