Client Service Representative
About the role
We are seeking an experienced Client Service Representative to join our team at VCA Willow Creek Pet Center. Our mission is to prioritize your pet’s health and provide excellent service, and we look for a personable yet professional representative to help us achieve this.
Responsibilities
- Greeting visitors and answering telephones
- Guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
- Maintaining medical records, charts, reports and correspondence
- Managing hospital maintenance (including removal of animal waste) and ensuring the facility is neat and clean
Requirements
Must have strong interpersonal skills, be able to multi-task, and possess a valid driver’s license. Previous experience in a veterinary setting is preferred but not required.
Qualifications
High school diploma or equivalent. Experience in customer service and/or veterinary field preferred.
Skills
Excellent communication and problem-solving skills. Ability to handle multiple tasks simultaneously. Knowledge of basic veterinary terminology and procedures.
Benefits
We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), and generous employee pet discounts.
Pay
Competitive salary based on experience.
Schedule
Full-time position available.