Ancillary Scheduler - Float - Wesley Chapel, Lutz, & Zephyrhills

Department: Orlando Health Ambulatory - Outpatient Rehab | Full-Time, 40 hours per week | Shift: Monday - Friday, 8am - 5pm | Floating to Wesley Chapel, Lutz, & Zephyrhills

About the role

This position provides scheduling, registration and patient charge services to ancillary departments.

Benefits

• Health, dental, vision, and life insurance
• Student loan repayment
• Tuition reimbursement
• FREE college education programs
• Retirement savings
• Paid paternity leave
• Fertility benefits
• Backup elder and childcare
• Pet insurance
• Paid time off and holidays

Benefits available for full-time and part-time employees starting day one.

Responsibilities

• Effective pre-registration, registration and scheduling of multiple patient appointments
• Manages additions and cancellations of patient appointments
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital systems
• Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations
• Reviews schedules daily and communicates all changes to appropriate staff
• Responsible for entry of patient charges
• Acts as a liaison between the provider and patient to explain insurance benefits, co-pays, deductibles, and self-pay portions
• Accurately communicates procedure-related information including arrival time, location, and duration to the patient
• Performs check-in and check-out of patients
• Acts as a liaison to clinical and business staff to ensure effective and efficient patient management, including transfer of patients from outside and sister facilities
• Serves as a resource for training or mentoring new team members
• Maintains flexibility in work schedule to meet departmental needs and on-call responsibilities
• Attends and participates in department staff meetings and other assigned meetings
• Represents and participates in department, facility, Patient Financial Services, and corporate committees as requested
• Reviews and adheres to all corporate, departmental, and education initiatives
• Assists supervisor/manager in planning and organizing department activities
• Maintains regular, punctual attendance consistent with Orlando Health policies and federal, state, and local standards
• Maintains compliance with all Orlando Health policies and procedures

Requirements

• Demonstrated reading, verbal and written communication, mathematical, and reasoning skills typically acquired through completion of a high school education
• Two years’ experience in financial, business office, or customer service environment
• Computer knowledge necessary