Ancillary Application Analyst

About the role

The Ancillary Application Analyst will lead IT resources in Cardiology PACs, MFM clinic, Lab, IDM, Pharmacy Expanse modules and secondary resources to Radiology PACs and other systems/projects as assigned. They will work closely with physicians, nurses, and other health care providers to translate clinical requirements into applications and technical specifications.

Responsibilities

• Lead IT resource with responsibilities in Cardiology PACs, MFM clinic, Lab, IDM, Pharmacy Expanse modules and secondary resource to Radiology PACs and other systems/projects as assigned.
• Work closely with physicians, nurses, and other health care providers to translate clinical requirements into applications and technical specifications.
• Ensure that systems exceed regulatory metrics (e.g. Meaningful Use, JCAHO, Quality Measures, etc.).
• Ensure that system outputs (Reports, Faxes, System generated e-mails/tests) are routed appropriately.
• Review/ update current policies, procedures, and documentation practices.
• Reviewing audits of ancillary systems documentation.
• Work with ancillary staff to simplify workflows and streamline clinical processes.
• Create new documentation based on best practices.
• Create Meditech Expanse and interface systems based on current standards of care.
• Develop and maintain Meditech Expanse and interface systems based on current standards of care.
• Open cases with MEDITECH to coordinate the build and revisions/interfaces in Expanse.
• Retrieve and review information to improve patient safety.
• Lead process and change management for planned initiatives, unpredictable environments, and/or unexpected situations.
• Work with department leaders or the Education department to educate staff on updates, changes, and enhancements to Expanse and ancillary systems.
• Acts as the go-between for nursing and the IT department.
• Aid in developing and maintaining downtime policies.
• Support system integration, interfaces, FTP transmissions.
• Provide ongoing support to physicians, nurses, and other healthcare providers.
• Build, test, and support EMR software and other clinical/ancillary applications.
• Perform application upgrades, write test scripts, and support upgrades to the production environment, respond to, and resolve incidents.
• Act as a liaison between the clinical departments, IT staff, and software vendors to triage and report issues within clinical/ancillary applications and resolve any technical or functional issues.
• Participate in planning, testing, and supporting go-live of technical infrastructure.

Requirements

• 4 years of experience working with Microsoft Enterprise products.
• Experience with working on desktop/laptop systems and associated peripherals.
• Basic understanding of networking and security principles (e.g. internet access, routing, servers, firewalls).
• Experience with desktop virtualization (e.g. Microsoft virtual PC, Citrix, VMware) is a plus.
• Must have excellent verbal and written communication skills and be very polished and presentable — this is a highly visible role within the organization.
• Demonstrable experience supporting senior executives, VPs etc.
• Able to multitask and manage working on several different projects.
• Excellent analytical and problem-resolution skills, be able to problem-solve independently or with other teams as appropriate.
• Bachelor's degree in Computer Science or a related discipline, or equivalent education/professional work experience.

Qualifications

• Must have excellent verbal and written communication skills and be very polished and presentable — this is a highly visible role within the organization.
• Demonstrable experience supporting senior executives, VPs etc.
• Able to multitask and manage working on several different projects.
• Excellent analytical and problem-resolution skills, be able to problem-solve independently or with other teams as appropriate.
• Bachelor's degree in Computer Science or a related discipline, or equivalent education/professional work experience.